Skip to main content

E-mail subscriptions

Each WEB backend user can be assigned so-called e-mail subscriptions. An e-mail subscription informs the user about certain events in DeDeSales.

Some e-mail subscriptions can have their subject line supplemented with information, for example to enable automatic distribution via the e-mail server to different mailboxes. The possible wildcards for this are shown to you accordingly when selecting.

Some e-mail subscriptions can be set client-specific. If the client is not filled in, it applies to all existing clients.

image.png

After the desired subscription has been selected and any additional information has been entered, proceed via the assistant with the button "Save / Next" to select the possible recipients. All recipients who should receive the subscription are listed on this page. You can tick the desired recipients and exit the creation of the e-mail subscription via the button "Save / Exit process". 

Please ensure that the selected recipients also have an e-mail address, otherwise the e-mail cannot be sent.

Tip

If you want to assign several subscriptions to a user at the same time, you do not have to click each subscription. You can switch to the user in the Administration area and switch to the e-mail subscriptions via the "Next" button. There you can check/uncheck all created subscriptions.

Possible e-mail subscriptions

E-mail subscription name customisable subject/content General Information
Change of account data
 Subject without wildcard

Change of delivery times

 Subject without wildcard
Change of contact
 Subject without wildcard
Requests from unknown devices
 Subject without wildcard and with e-mail text
Visit exceptions report

Import warnings

All import failures are sent to the subscription owner with the error message that occurred. 

Warnings without import failure are sent for the following cases:

1. In hierarchy endless reference 
2. Customer list cannot be parsed -> e.g. filter or SQL statement faulty.
3. Contact - faulty e-mail address
4. Contact - faulty fax number
5. Customers - faulty e-mail address
6. Customers - faulty fax number
7. Agent files cannot be imported
New customers created
 Subject with wildcard
eCom - notification of failed ERP export
only available with licence
eCom - contact form
only available with licence
eCom - customer registration
only available with licence
Create eCom orders
only available with licence
ERP errors
 Subject without wildcard
Conflict in loyalty scheme
 Subject without wildcard
 only available with licence
Missing translations
 Subject without wildcard and e-mail text
Consignment collection
 Subject without wildcard
Consignment delivery with mandatory collection
 Subject without wildcard
Consignment delivery without mandatory collection
 Subject without wildcard
Consignment scrapping
 Subject without wildcard
Customer master data change  Subject with wildcard possible
 Client-capable from version 20
Return 
 Subject with wildcard possible
Lead Status Sales-qualified lead
 Subject with wildcard possible and with e-mail text

only available with licence
Employee with old data
 Subject without wildcard possible and with e-mail text
Employee without order
 Subject without wildcard possible and with e-mail text
Daily sending of expense reports, if activated

Daily sending of daily reports, if activated

Tour optimisation (operational) warnings
 Subject without wildcard
Used licences
 Subject without wildcard and with e-mail text
Sending of orders incl. Excel
 Subject with wildcard possible
 Client-capable
Sending of returns incl. Excel
 Subject with wildcard possible
 Client-capable