# E-mail subscriptions

Each WEB backend user can be assigned so-called e-mail subscriptions. An e-mail subscription informs the user about certain events in DeDeSales.

Some e-mail subscriptions can have their subject line supplemented with information, for example to enable automatic distribution via the e-mail server to different mailboxes. The possible wildcards for this are shown to you accordingly when selecting.

Some e-mail subscriptions can be set client-specific. If the client is not filled in, it applies to all existing clients.

[![image.png](https://en.wiki.dedesales.de/uploads/images/gallery/2026-08/IRx6ojmf6sJbYVDM-bmerpa7g7w0lvxdo-image.png)](https://wiki.dedesales.de/uploads/images/gallery/2025-11/BMERpa7G7W0lvxDo-image.png)

After the desired subscription has been selected and any additional information has been entered, proceed via the assistant with the button "Save / Next" to select the possible recipients. All recipients who should receive the subscription are listed on this page. You can tick the desired recipients and exit the creation of the e-mail subscription via the button "Save / Exit process".

Please ensure that the selected recipients also have an e-mail address, otherwise the e-mail cannot be sent.

### Tip

If you want to assign several subscriptions to a user at the same time, you do not have to click each subscription. You can switch to the user in the Administration area and switch to the e-mail subscriptions via the "Next" button. There you can check/uncheck all created subscriptions.

#### Possible e-mail subscriptions

<table id="bkmrk-adress%C3%A4nderung-betre" style="border-collapse:collapse;width:100%;height:977.891px;"><colgroup><col style="width:33.3731%;"></col><col style="width:25.0397%;"></col><col style="width:41.7064%;"></col></colgroup> <thead> <tr style="height:29.7969px;"> <td style="height:29.7969px;">E-mail subscription name</td> <td style="height:29.7969px;">customisable subject/content</td> <td style="height:29.7969px;">General Information</td> </tr> </thead> <tbody> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Change of account data  
</td> <td style="height:29.7969px;">Subject without wildcard  
</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Change of delivery times

 </td> <td style="height:29.7969px;">Subject without wildcard  
</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Change of contact  
</td> <td style="height:29.7969px;">Subject without wildcard  
</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Requests from unknown devices  
</td> <td style="height:29.7969px;">Subject without wildcard and with e-mail text</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Visit exceptions report  
</td> <td style="height:29.7969px;">  
</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Import warnings  
</td> <td style="height:29.7969px;">  
</td> <td style="height:29.7969px;">All import failures are sent to the subscription owner with the error message that occurred.

Warnings without import failure are sent for the following cases:

<div>1. In hierarchy endless reference </div><div>2. Customer list cannot be parsed -&gt; e.g. filter or SQL statement faulty.</div><div>3. Contact - faulty e-mail address</div><div>4. Contact - faulty fax number</div><div><div>5. Customers - faulty e-mail address</div><div>6. Customers - faulty fax number</div><div>7. Agent files cannot be imported</div> </div> </td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">New customers created  
</td> <td style="height:29.7969px;">Subject with wildcard  
</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:46.5938px;"> <td style="height:46.5938px;">eCom - notification of failed ERP export  
</td> <td style="height:46.5938px;">  
</td> <td style="height:46.5938px;">only available with licence</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">eCom - contact form  
</td> <td style="height:29.7969px;">  
</td> <td style="height:29.7969px;">only available with licence</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">eCom - customer registration  
</td> <td style="height:29.7969px;">  
</td> <td style="height:29.7969px;">only available with licence</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Create eCom orders  
</td> <td style="height:29.7969px;">  
</td> <td style="height:29.7969px;">only available with licence</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">ERP errors  
</td> <td style="height:29.7969px;">Subject without wildcard</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Conflict in loyalty scheme  
</td> <td style="height:29.7969px;">Subject without wildcard  
</td> <td style="height:29.7969px;">only available with licence</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Missing translations  
</td> <td style="height:29.7969px;">Subject without wildcard and e-mail text</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Consignment collection  
</td> <td style="height:29.7969px;">Subject without wildcard</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:46.5938px;"> <td style="height:46.5938px;">Consignment delivery with mandatory collection  
</td> <td style="height:46.5938px;">Subject without wildcard</td> <td style="height:46.5938px;">  
</td> </tr> <tr style="height:46.5938px;"> <td style="height:46.5938px;">Consignment delivery without mandatory collection  
</td> <td style="height:46.5938px;">Subject without wildcard</td> <td style="height:46.5938px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Consignment scrapping  
</td> <td style="height:29.7969px;">Subject without wildcard</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Customer master data change </td> <td style="height:29.7969px;">Subject with wildcard possible  
</td> <td style="height:29.7969px;">Client-capable from version 20  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Return   
</td> <td style="height:29.7969px;">Subject with wildcard possible  
</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Lead Status Sales-qualified lead  
</td> <td style="height:29.7969px;">Subject with wildcard possible and with e-mail text</td> <td style="height:29.7969px;">only available with licence

 </td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Employee with old data  
</td> <td style="height:29.7969px;">Subject without wildcard possible and with e-mail text</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Employee without order  
</td> <td style="height:29.7969px;">Subject without wildcard possible and with e-mail text</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:46.5938px;"> <td style="height:46.5938px;">Daily sending of expense reports, if activated  
</td> <td style="height:46.5938px;">  
</td> <td style="height:46.5938px;">  
</td> </tr> <tr style="height:46.5938px;"> <td style="height:46.5938px;">Daily sending of daily reports, if activated  
</td> <td style="height:46.5938px;">  
</td> <td style="height:46.5938px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Tour optimisation (operational) warnings  
</td> <td style="height:29.7969px;">Subject without wildcard  
</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Used licences  
</td> <td style="height:29.7969px;">Subject without wildcard and with e-mail text</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Sending of orders incl. Excel  
</td> <td style="height:29.7969px;">Subject with wildcard possible  
</td> <td style="height:29.7969px;">Client-capable  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Sending of returns incl. Excel  
</td> <td style="height:29.7969px;">Subject with wildcard possible  
</td> <td style="height:29.7969px;">Client-capable  
</td> </tr> </tbody> </table>