Unlocking and Managing Registrations
Summary
Under eCom \ eCom customer registration you manage your customers' access.
The type has two lists: open registrations and completed registrations.
How the access model works and which e-mails are triggered is described in the service description on the Access model page.
Open registrations
Here are the customers who could not be registered automatically because there were discrepancies in the registration compared to the master data from the ERP system.
Two options:
| Promotion | Result |
|---|---|
| Unlock customer anyway | The customer receives the e-mail Registration - new password and can log in. |
| Delete registration | The entry disappears, the customer does not receive access. |
A common cause is a missing or syntactically incorrect e-mail address in the customer master data. Cleaner than unlocking is then to correct the address in the ERP system. The customer then requests access again.
Completed registrations
Here are all registered customers. Three options:
| Promotion | When useful |
|---|---|
| Change e-mail address | The customer no longer has access to their stored address. |
| Reset password | The customer cannot log in and Password forgotten does not help. |
| Delete registration | Access should be revoked. |
Special features regarding customer numbers
Not yet verified: The following two points have not been checked.
- If your customer numbers contain letters, the names are displayed case-insensitively during registration.
- Customer numbers registered with a space appear without the space.
Either could be a possible reason why an entry seems to be missing when searching.
So that you are informed of enquiries
The e-mail subscription eCom - eCom customer registration must be set up. Without this subscription, you will not be informed that a registration is waiting or that an address in the ERP system needs to be corrected.