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Item entry - Grid
Title The title shows which products are displayed, e.g. the name of the order template. If there is no concrete list, the title "Product entry" is used. General Kebab menu ( ) Type Product details Only visible when a product is active...
Tab bar of the entry mask
The tab bar contains further information about the currently selected product or offers you the possibility to make additional entries. Depending on the activated rights, the tabs may not be visible or contain less information. TAB: POS The display of the indi...
Complaint mask
Title Complaint If a header Reason for complaint is selected: Complaint / "Reason for complaint" General Kebab menu ( ) Type Order header Explanation Send PDF Complete order Interrupt order Customer notes ...
Tab bar of the entry mask
The tab bar contains further information about the currently selected product or offers you the possibility to make additional entries. Depending on the activated rights, the tabs may not be visible or contain less information. TAB: POS The display of the indi...
Start page dashboard
Functions in the title bar Icon Explanation If licensed AI module is available, the chat is started Kebab menu ( ) Type Menu item Explanation Appointments Upcoming appointments from calendar management KPI KPI ...
Unlocking and Managing Registrations
Summary Under eCom \ eCom customer registration you manage your customers' access. The type has two lists: open registrations and completed registrations. How the access model works and which e-mails are triggered is described in the service description on the...
Setting up e-mail subscriptions and maintaining templates
Summary The shop's e-mail dispatch has two controls, and in case of problems, almost always one of these is the cause: Control Location Controls Subscription Administration \ E-mail subscriptions who receives an e-mail Template Basic conf...
Maintaining Client Values for eCom
Summary Some values that control the order completion in the shop are not located in eCom, but under Basic configuration \ Clients. The basic rule: Client values apply to all channels, that is, for both Client and Shop together — unless eCom deviates via a sub...
Placing an Order
Summary An order goes through four stages: finding items, adding to cart, proceeding to checkout, placing a binding order. There are several ways for the first two stages. The last two are straightforward. If you already know the item number, you can skip the ...
Ordering Matrix Items
Summary Some items come in variants — for example, in several sizes and colours. For these items, you do not order a quantity, but a quantity per combination. Such items cannot be added to the cart from the result list. You can recognise them by the fact that ...
View Documents
Summary You can find your documents in the shop — Orders, Delivery notes, Invoices and more, depending on what your shop operator has enabled. Finding your way Click the User icon at the top right. In the right column of the menu, select the desired documen...