# Unlocking and Managing Registrations

## Summary

Under *eCom \\ eCom customer registration* you manage your customers' access.

The type has two lists: **open registrations** and **completed registrations**.

How the access model works and which e-mails are triggered is described in the service description on the *Access model* page.

## Open registrations

Here are the customers who **could not be registered automatically** because there were discrepancies in the registration compared to the master data from the ERP system.

Two options:

<table id="bkmrk-aktion-ergebnis-kund"> <thead> <tr> <th>Promotion</th> <th>Result</th> </tr> </thead> <tbody> <tr> <td>Unlock customer anyway</td> <td>The customer receives the e-mail *Registration - new password* and can log in.</td> </tr> <tr> <td>Delete registration</td> <td>The entry disappears, the customer does not receive access.</td> </tr> </tbody> </table>

A common cause is a missing or syntactically incorrect e-mail address in the customer master data. Cleaner than unlocking is then to **correct the address in the ERP system**. The customer then requests access again.

## Completed registrations

Here are all registered customers. Three options:

<table id="bkmrk-aktion-wann-sinnvoll"> <thead> <tr> <th>Promotion</th> <th>When useful</th> </tr> </thead> <tbody> <tr> <td>Change e-mail address</td> <td>The customer no longer has access to their stored address.</td> </tr> <tr> <td>Reset password</td> <td>The customer cannot log in and *Password forgotten* does not help.</td> </tr> <tr> <td>Delete registration</td> <td>Access should be revoked.</td> </tr> </tbody> </table>

## Special features regarding customer numbers

> **Not yet verified:** The following two points have not been checked.

- If your customer numbers contain **letters**, the names are displayed case-insensitively during registration.
- Customer numbers registered with a **space** appear without the space.
 

Either could be a possible reason why an entry seems to be missing when searching.

## So that you are informed of enquiries

The e-mail subscription **eCom - eCom customer registration** must be set up. Without this subscription, you will not be informed that a registration is waiting or that an address in the ERP system needs to be corrected.