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Provision of Data
Attention, current limitation: Provisioning of data currently does not work for pictures. If you have changed pictures — container, login graphic or logo — please use the Rollout button in the Employee overview instead. The limitation has been reported; as soo...
Create and position containers
Summary Containers are the advertising spaces of the shop. They are maintained under eCom \ Container. A container becomes effective in two steps: you create it, and you define how the area in which it appears is displayed. What a container is, which link type...
Maintain texts
Summary Under eCom \ Texte you maintain the texts that the customer sees in the shop — legal texts, the cookie notification, and the confirmations after registration. Distinction: The texts of the e-mails are not here, but under Basic configuration \ Setting...
Uploading Pictures
Summary Under eCom \ Pictures you upload the two fixed graphics of the shop: the graphic on the login page your logo for the menu bar, which appears after the customer logs in The required dimensions are listed in the service description on the Marketing C...
Mark pictures as AI-generated
Summary From version 19 onwards, a picture can be marked as created with AI. The shop then automatically displays the note AI GENERATED above the picture. The marking is done with the checkbox Picture is AI generated below the picture. The checkbox is availabl...
Creating and Evaluating Vouchers
Summary Vouchers are maintained under eCom \ Voucher management. A voucher is stored in the DeDeSales order as a Header discount. The usage rules and the effect in the order are described in the service description on the page Vouchers and Special discounts. C...
Create Special discounts
Summary Special discounts are maintained under eCom \ Special discounts. Unlike a voucher, a Special discount works automatically — the customer does not have to enter anything. It applies to all customers and all items in the specified period. Procedure Ope...
Unlocking and Managing Registrations
Summary Under eCom \ eCom customer registration you manage your customers' access. The type has two lists: open registrations and completed registrations. How the access model works and which e-mails are triggered is described in the service description on the...
Setting up e-mail subscriptions and maintaining templates
Summary The shop's e-mail dispatch has two controls, and in case of problems, almost always one of these is the cause: Control Location Controls Subscription Administration \ E-mail subscriptions who receives an e-mail Template Basic conf...
Extend menu and maintain contact reasons
Summary Two small configurations that concern the footer and the contact form of the shop. Create custom menu items Via eCom \ Menu extension you create additional menu items for the shop. They appear in the second column of the footer — separately for each la...
Activate Order template for eCom
Summary Order templates only appear in the shop if you activate them there. This is done under Order support \ Order template in the eCom section of the respective template. The fields of this section and their meaning are described in the service description....
Maintaining Client Values for eCom
Summary Some values that control the order completion in the shop are not located in eCom, but under Basic configuration \ Clients. The basic rule: Client values apply to all channels, that is, for both Client and Shop together — unless eCom deviates via a sub...
Maintain Settings
Summary Under eCom \ Settings you configure the behaviour of the shop. Which settings exist, what values they take, and what they do is described in the specification on the page Settings at a Glance. This page only describes the procedure and the places where...
Request access and first-time login
Summary The shop is only accessible to existing customers. You do not create an account yourself — you request access, and the system checks the details against the customer database. Depending on your situation, one of three links on the login screen will gui...
Placing an Order
Summary An order goes through four stages: finding items, adding to cart, proceeding to checkout, placing a binding order. There are several ways for the first two stages. The last two are straightforward. If you already know the item number, you can skip the ...
Redeem Coupon
Summary You redeem a coupon in the Cart before proceeding to checkout. The input field spans the full width — after any special discount and before the cart total. Procedure Go to the Cart. Enter the code in the Coupon Code field. Click Redeem. General ...
Import items via Excel template
Summary If you already have your order as a list, you can import the items as an Excel file into the Cart instead of searching for them individually. The function must be enabled by your shop operator. If the Excel Upload button is missing in the Cart, it is n...
Ordering Matrix Items
Summary Some items come in variants — for example, in several sizes and colours. For these items, you do not order a quantity, but a quantity per combination. Such items cannot be added to the cart from the result list. You can recognise them by the fact that ...