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Summary From version 19 onwards, a picture can be marked as created with AI. The shop then automatically displays the note AI GENERATED above the picture. The marking is done with the checkbox Picture is AI generated below the picture. The checkbox is availabl...

Summary Vouchers are maintained under eCom \ Voucher management. A voucher is stored in the DeDeSales order as a Header discount. The usage rules and the effect in the order are described in the service description on the page Vouchers and Special discounts. C...

Summary Special discounts are maintained under eCom \ Special discounts. Unlike a voucher, a Special discount works automatically — the customer does not have to enter anything. It applies to all customers and all items in the specified period. Procedure Ope...

Summary Under eCom \ eCom customer registration you manage your customers' access. The type has two lists: open registrations and completed registrations. How the access model works and which e-mails are triggered is described in the service description on the...

Summary The shop's e-mail dispatch has two controls, and in case of problems, almost always one of these is the cause: Control Location Controls Subscription Administration \ E-mail subscriptions who receives an e-mail Template Basic conf...

Summary Two small configurations that concern the footer and the contact form of the shop. Create custom menu items Via eCom \ Menu extension you create additional menu items for the shop. They appear in the second column of the footer — separately for each la...

Summary Order templates only appear in the shop if you activate them there. This is done under Order support \ Order template in the eCom section of the respective template. The fields of this section and their meaning are described in the service description....

Summary Some values that control the order completion in the shop are not located in eCom, but under Basic configuration \ Clients. The basic rule: Client values apply to all channels, that is, for both Client and Shop together — unless eCom deviates via a sub...

Summary Under eCom \ Settings you configure the behaviour of the shop. Which settings exist, what values they take, and what they do is described in the specification on the page Settings at a Glance. This page only describes the procedure and the places where...

Summary The shop is only accessible to existing customers. You do not create an account yourself — you request access, and the system checks the details against the customer database. Depending on your situation, one of three links on the login screen will gui...

Summary An order goes through four stages: finding items, adding to cart, proceeding to checkout, placing a binding order. There are several ways for the first two stages. The last two are straightforward. If you already know the item number, you can skip the ...

Summary You redeem a coupon in the Cart before proceeding to checkout. The input field spans the full width — after any special discount and before the cart total. Procedure Go to the Cart. Enter the code in the Coupon Code field. Click Redeem. General ...

Summary If you already have your order as a list, you can import the items as an Excel file into the Cart instead of searching for them individually. The function must be enabled by your shop operator. If the Excel Upload button is missing in the Cart, it is n...

Summary Some items come in variants — for example, in several sizes and colours. For these items, you do not order a quantity, but a quantity per combination. Such items cannot be added to the cart from the result list. You can recognise them by the fact that ...

Summary You can find your documents in the shop — Orders, Delivery notes, Invoices and more, depending on what your shop operator has enabled. Finding your way Click the User icon at the top right. In the right column of the menu, select the desired documen...

Summary You manage your account data via the user icon at the top right. In the left column of the menu, you will find My profile, Change password, Change address and Change e-mail address. What is shown under "My profile" There you can see your customer numbe...

What do I enter as user name? Your Customer number. Although the field is called User name, you cannot assign your own name. See Request access and initial login. I do not have any access data yet. How do I get some? Via Access request on the login screen, if ...

I cannot add an item to the cart — it says "Open matrix" This is a matrix item, which comes in several variants, such as colours and sizes. Instead of entering a quantity, you enter the variants in a table. Click on Open matrix, enter the quantities and then a...