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Customer details
Title Widget Widget description Customer details General Functions in the tit...
Product pictures
The following image formats are supported: PNG, JPG, BMP, TIF, GIF Only the RGB colour space is s...
Settings - Manage PDF Contents
Define the header and footer here for different PDF documents created by DeDeSales. You can creat...
Rights, Roles and E-mails
How can I tell which rights affect the shop? By the blue cart symbol behind the entry in the role...
Something does not appear in the shop
The most common cause is right at the beginning — it explains the majority of all cases. My chang...
Documents and Personal Data
I do not see my invoices There are two possible reasons for this, and neither is your fault: Yo...
Prices, Discounts and Coupons
My coupon was accepted, but the total does not change This is correct. Neither a coupon nor a spe...
Ordering and Cart
I cannot add an item to the cart — it says "Open matrix" This is a matrix item, which comes in se...
Login and Access
What do I enter as user name? Your Customer number. Although the field is called User name, you c...
Change Address, E-mail and Password
Summary You manage your account data via the user icon at the top right. In the left column of th...
View Documents
Summary You can find your documents in the shop — Orders, Delivery notes, Invoices and more, depe...
Ordering Matrix Items
Summary Some items come in variants — for example, in several sizes and colours. For these items,...
Import items via Excel template
Summary If you already have your order as a list, you can import the items as an Excel file into ...
Redeem Coupon
Summary You redeem a coupon in the Cart before proceeding to checkout. The input field spans the ...
Placing an Order
Summary An order goes through four stages: finding items, adding to cart, proceeding to checkout,...
Request access and first-time login
Summary The shop is only accessible to existing customers. You do not create an account yourself ...
Maintain Settings
Summary Under eCom \ Settings you configure the behaviour of the shop. Which settings exist, what...
Maintaining Client Values for eCom
Summary Some values that control the order completion in the shop are not located in eCom, but un...
Activate Order template for eCom
Summary Order templates only appear in the shop if you activate them there. This is done under Or...
Extend menu and maintain contact reasons
Summary Two small configurations that concern the footer and the contact form of the shop. Create...