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Complaint header

Title Widget Widget description
Create complaint

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Click: Opens the new complaint header

 

Available
        a. Customer details

General

Header

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  1. Displays the number of items and the total quantity (items | total quantity)
  2. The exclamation mark is shown in red if there is a special feature with the complaint, e.g. delivery block.
    1. Contains additional order-related information
    2. Click: Opens the information


Form

Order
Field Right Reference
Reason for complaint ORDER / complaint / Always show the complaint reason Code table: Reason for complaint
Order texts
Field Right Reference
External complaint text ORDER / complaint / External complaint text
Internal complaint text ORDER / complaint / Internal complaint text
Complaint delivery note text ORDER / complaint / Delivery note
Complaint picking text ORDER / complaint / Picking text
Customer order information
Field Right Reference
Customer complaint number ORDER / complaint / Customer complaint number
Contact ORDER / header / Select contact
ComplaintCheckboxAttribute1 Only visible if the text has been renamed.
ComplaintCheckboxAttribute2 Only visible if the text has been renamed.
Summary
Field Right Reference
Name ORDER / complaint / Signature
Signature ORDER / complaint / Signature
Validation
Time Type Validation Display
Completion Blocked
  1. No complaint number has been captured.
  2. No signature has been captured.
  3. No reason for complaint has been specified.
 Message
Action buttons
Name Function Visibility
Save Saves the order. The order can be further edited later but cannot yet be sent. Directly when creating the order or when clicking the pencil in the order mask.
Complete Saves the order and sets the status to Completed. The order can be selected and sent in Data Transfer. When clicking "Completion" in the order mask.
Send The order is completed and the dispatch of this order is executed immediately. When clicking "Completion" in the order mask.
Transfer to another device Transfers the order to another device of the employee. If you have clicked Save in the order mask and the employee is assigned multiple devices.