Why can't the Visit to the Customer be Started?
If the widget for the Visit is greyed out, then the Visit cannot be started.
This can be due to either the Day not being started, or a Visit with another Customer not being completed.
Cause: Visit Not Completed
Display the "Visit" widget on the Dashboard.
If the widget looks like shown above, there is no open Visit; the cause lies elsewhere.
If the widget is Blue and shows a Location, there is still an open Visit that must be completed before a new Visit can be started. By clicking the button, you jump to the Customer and can Continue or Complete the interrupted Visit.
Cause: Trip Not Started
To be able to conduct Visits, a Travel day must be started.