FAQ eCom
Frequently Asked Questions — briefly answered, with reference to the detailed page
1. Questions from Shop Customers
Login and Access
What do I enter as user name? Your Customer number. Although the field is called User name, you c...
Ordering and Cart
I cannot add an item to the cart — it says "Open matrix" This is a matrix item, which comes in se...
Prices, Discounts and Coupons
My coupon was accepted, but the total does not change This is correct. Neither a coupon nor a spe...
Documents and Personal Data
I do not see my invoices There are two possible reasons for this, and neither is your fault: Yo...