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Summary An order goes through four stages: finding items, adding to cart, proceeding to checkout, placing a binding order. There are several ways for the first two stages. The last two are straightforward. If you already know the item number, you can skip the ...

Summary You redeem a coupon in the Cart before proceeding to checkout. The input field spans the full width — after any special discount and before the cart total. Procedure Go to the Cart. Enter the code in the Coupon Code field. Click Redeem. General ...

Summary If you already have your order as a list, you can import the items as an Excel file into the Cart instead of searching for them individually. The function must be enabled by your shop operator. If the Excel Upload button is missing in the Cart, it is n...

Summary Some items come in variants — for example, in several sizes and colours. For these items, you do not order a quantity, but a quantity per combination. Such items cannot be added to the cart from the result list. You can recognise them by the fact that ...

Summary You can find your documents in the shop — Orders, Delivery notes, Invoices and more, depending on what your shop operator has enabled. Finding your way Click the User icon at the top right. In the right column of the menu, select the desired documen...

Summary You manage your account data via the user icon at the top right. In the left column of the menu, you will find My profile, Change password, Change address and Change e-mail address. What is shown under "My profile" There you can see your customer numbe...

What do I enter as user name? Your Customer number. Although the field is called User name, you cannot assign your own name. See Request access and initial login. I do not have any access data yet. How do I get some? Via Access request on the login screen, if ...

I cannot add an item to the cart — it says "Open matrix" This is a matrix item, which comes in several variants, such as colours and sizes. Instead of entering a quantity, you enter the variants in a table. Click on Open matrix, enter the quantities and then a...

My coupon was accepted, but the total does not change This is correct. Neither a coupon nor a special discount is deducted from the displayed total — both only appear as text. The deduction is only made on the invoice. At the order completion you will see a gr...

I do not see my invoices There are two possible reasons for this, and neither is your fault: Your shop operator has not activated this document type for you. In that case, the menu entry is completely missing. There are no documents of this type. Then the e...

The most common cause is right at the beginning — it explains the majority of all cases. My change has no effect Changes to the eCom configuration only take effect once the data has been provisioned. Afterwards, the eCom system retrieves them automatically — d...

How can I tell which rights affect the shop? By the blue cart symbol behind the entry in the role. Rights without this symbol do not affect the shop. A complete list with the respective effect is provided in the service description. See eCom rights at a glance...

The following image formats are supported: PNG, JPG, BMP, TIF, GIF Only the RGB colour space is supported for images (not CMYK). File validation: We check uploaded files for their actual format and no longer just for the extension (e.g. .png). This ensures gre...

To be able to create leads, you must first maintain the lead definition. If you have questions about this, go to the Tasks & CRM section. You create leads under Sales Pipeline - Leads with the green + "Create a new lead definition". Choose a meaningful Name ...

Microsoft Azure App Registration Open URL: https://portal.azure.com/#home. Click on App registrations Click on "New registration". Name This should be a common name, e.g. "DeDeSales API Access" Supported account types Usually, "Accounts in this organisatio...

Enter the costs for the leads in order to be able to evaluate them statistically. Enter a Name for the costs. You can enter the generated costs here The Date on which the costs were incurred If desired, enter a suitable Lead Definition Optionally enter a...

Each employee is shown a generated QR code when newly created. This is hidden as soon as the first Data Transfer has been performed. Instead, you will then only see the button "Enable device for new installation". If the button is pressed, for security reasons...

Register Application 1. Log in at https://entra.microsoft.com/ with an administrative Microsoft account. 2. Navigate in the navigation bar to Applications -> App registrations. Click on "+ New registration" and assign any name. Supported account types: Select ...