Change Address, E-mail and Password

Summary

You manage your account data via the user icon at the top right. In the left column of the menu, you will find My profile, Change password, Change address and Change e-mail address.

What is shown under "My profile"

There you can see your customer number and the time of your last login. Nothing can be changed here.

The customer number is also your user name for logging in.

Change address

1. Open the user icon, select Change address.
2. The fields are filled with your current data. Change what has changed.
3. Click on Save address.

A green-bordered message appears: "Your address has been saved successfully." You remain on the page.

Mandatory fields are name, street, postal code, location and telephone. The other fields — name (addendum), fax, e-mail (contact) and homepage — can be left blank.

Important: Your new address does not appear immediately in the shop. Your notification goes to your shop operator, who makes the change in their system. Only afterwards will you see the new address. Until then, the old one remains in the shop — this is not an error.

General Information: The field E-mail (contact) belongs to your address. It is not the e-mail address you use to log in — you change that via Change e-mail address.

If a delivery is to go somewhere else one-time, do not change your address, but enter a different delivery address at order completion, provided your shop operator has enabled this.

Change e-mail address

This means the address of your shop access.

1. Open the user icon, select Change e-mail address.
2. Enter your current e-mail address.
3. Enter your new e-mail address and repeat it below.
4. Click on Change e-mail address.

An e-mail with a confirmation link is sent to the new address. The change only takes effect once you have clicked this link.

Important: Until then, your old address remains valid. If the confirmation mail does not arrive, check the spam folder and the spelling — if there is a typo in the new address, you will not receive the link and the change will simply not happen.

Afterwards, all shop e-mails go to the new address: order confirmations as well as a newly requested password. Also for Password forgotten? you enter the new address from then on.

Attention: Only the address of your shop access is changed. In your supplier's master data, the old one remains — invoices and mail therefore continue to go there unchanged. If this should also change, use Change address and enter the new e-mail there, or notify your contact.

Change password

1. Open the user icon, select Change password.
2. Enter your current password.
3. Set a new password and repeat it below.
4. Click on Change password.

It is the same form as at first login, when your shop operator requires a password change — see Request access and first login.