# Complaint mask

<table id="bkmrk-titel-verf%C3%BCgbar-widg" style="border-collapse:collapse;width:100%;height:86.3909px;"><colgroup><col style="width:100%;"></col></colgroup> <thead> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Title</td> </tr> </thead> <tbody> <tr style="height:56.594px;"> <td style="height:56.594px;">Complaint

If a header Reason for complaint is selected: Complaint / "Reason for complaint"

 </td> </tr> </tbody> </table>

### General

#### Kebab menu ([![image.png](https://en.wiki.dedesales.de/uploads/images/gallery/2026-08/DSOzSi3uEaiMZWCJ-hpximage.png)](https://wiki.dedesales.de/uploads/images/gallery/2025-02/hpximage.png))


<table id="bkmrk-typ-men%C3%BCpunkt-erl%C3%A4ut" style="border-collapse:collapse;width:100%;height:225.375px;"><colgroup><col style="width:5.24434%;"></col><col style="width:31.2214%;"></col><col style="width:63.5343%;"></col></colgroup> <thead> <tr style="height:29.7969px;"> <td style="height:29.7969px;">Type</td> <td style="height:29.7969px;">[Order header](https://wiki.dedesales.de/link/154#bkmrk-page-title)</td> <td style="height:29.7969px;">Explanation</td> </tr> </thead> <tbody> <tr style="height:29.7969px;"> <td style="height:29.7969px;">  
</td> <td style="height:29.7969px;">Send PDF</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">  
</td> <td style="height:29.7969px;">Complete order</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">  
</td> <td style="height:29.7969px;">[Interrupt order](https://wiki.dedesales.de/link/154#bkmrk-name-funktion-sichtb)</td> <td style="height:29.7969px;">  
</td> </tr> <tr style="height:46.5938px;"> <td style="height:46.5938px;">  
</td> <td style="height:46.5938px;">Customer notes</td> <td style="height:46.5938px;">Coming from the Summary in the Dashboard, Customer is shown as a jump-off point.</td> </tr> <tr style="height:29.7969px;"> <td style="height:29.7969px;">  
</td> <td style="height:29.7969px;">Transfer to another device</td> <td style="height:29.7969px;">Only visible if the Employee is assigned multiple Devices.</td> </tr> </tbody> </table>

#### Header

<div drawio-diagram="1171"><img src="https://en.wiki.dedesales.de/uploads/images/gallery/2026-08/ZzEDtP1nm69nd1fK-ifi1cxvhtgxrbx2z-drawing-8-1742475115.png" alt="iFI1cXVHTGxRbx2z-drawing-8-1742475115.png"/></div>

1. Shows the number of Items and the total Quantity (Items \| Total quantity)
2. The exclamation mark is shown in red if there is a special feature with the order, e.g. Delivery block. 
    1. Contains additional order-related information
    2. Click: Opens the information
3. Jumps to the [Complaint header](https://en.wiki.dedesales.de/books/service-description-for-order-quotation-and-complaint-entry/page/complaint-header "Complaint header")
 

#### Widgets

1. [AVO](https://en.wiki.dedesales.de/books/service-description-for-order-quotation-and-complaint-entry/page/order-templates "Order templates")
2. [product hierarchy](https://en.wiki.dedesales.de/books/service-description-for-order-quotation-and-complaint-entry/page/product-hierarchy "product hierarchy")
3. Completion
4. PDF
5. Photos
6. Attachments
7. Favourites
 

### Items

#### Plus (![image.png](https://en.wiki.dedesales.de/uploads/images/gallery/2026-08/A7AdfAvKsvQYQsfc-hi0s6blq12n9lujs-areimage.png))

Calls the Item entry to add new Products to the Cart.

#### Grid

<table id="bkmrk-click-swipe-ansichte" style="border-collapse:collapse;width:100%;"><colgroup><col style="width:33.3731%;"></col><col style="width:33.3731%;"></col><col style="width:33.3731%;"></col></colgroup> <thead> <tr> <td>Click</td> <td>Swipe</td> <td>Views</td> </tr> </thead> <tbody> <tr> <td>Edits the item</td> <td>

1. Product details
2. Product documents
3. Delete
 
 </td> <td>

1. Table
 
 </td> </tr> </tbody> </table>

##### Column definition

<table id="bkmrk-bezeichnung-sichtbar" style="border-collapse:collapse;width:100%;"><colgroup><col style="width:28.7247%;"></col><col style="width:14.6603%;"></col><col style="width:11.4401%;"></col><col style="width:7.86864%;"></col><col style="width:37.4255%;"></col></colgroup> <thead> <tr> <td>Name</td> <td>Visible</td> <td>Sort</td> <td>Full Text</td> <td>Explanation</td> </tr> </thead> <tbody> <tr> <td>Colour code</td> <td>Forced</td> <td>  
</td> <td>  
</td> <td>Red: If the Price was manually changed.</td> </tr> <tr> <td>Picture</td> <td>Hidden</td> <td>  
</td> <td>  
</td> <td>  
</td> </tr> <tr> <td>Item</td> <td>Hidden</td> <td>Ascending</td> <td>  
</td> <td>  
</td> </tr> <tr> <td>Product</td> <td>Landscape</td> <td>  
</td> <td>Yes</td> <td>  
</td> </tr> <tr> <td>Name</td> <td>Always</td> <td>  
</td> <td>Yes</td> <td>  
</td> </tr> <tr> <td>Quantity</td> <td>Always</td> <td>  
</td> <td>  
</td> <td>  
</td> </tr> <tr> <td>Reason for complaint</td> <td>Landscape</td> <td>  
</td> <td>  
</td> <td>Composite text from the selected reasons.</td> </tr> <tr> <td>Invoice</td> <td>Landscape</td> <td>  
</td> <td>  
</td> <td>  
</td> </tr> <tr> <td>Note</td> <td>Hidden</td> <td>  
</td> <td>  
</td> <td>  
</td> </tr> <tr> <td>VeCode</td> <td>Landscape</td> <td>  
</td> <td>  
</td> <td>  
</td> </tr> <tr> <td>Price</td> <td>Always</td> <td>  
</td> <td>  
</td> <td>  
</td> </tr> <tr> <td>Total</td> <td>Always</td> <td>  
</td> <td>  
</td> <td>  
</td> </tr> <tr> <td>Batch</td> <td>Hidden</td> <td>  
</td> <td>  
</td> <td>  
</td> </tr> <tr> <td>Colour</td> <td>Hidden</td> <td>  
</td> <td>  
</td> <td>  
</td> </tr> <tr> <td>Size</td> <td>Hidden</td> <td>  
</td> <td>  
</td> <td>  
</td> </tr> <tr> <td>Item.attribute1-16</td> <td>Hidden</td> <td>  
</td> <td>  
</td> <td>  
</td> </tr> <tr> <td>EAN</td> <td>Hidden</td> <td>  
</td> <td>  
</td> <td>  
</td> </tr> <tr> <td>Rank</td> <td>Hidden</td> <td>  
</td> <td>  
</td> <td>Sorting indicator from product master</td> </tr> <tr> <td>Hierarchy</td> <td>Hidden</td> <td>  
</td> <td>  
</td> <td>Name and Number</td> </tr> </tbody> </table>

<details id="bkmrk-faq-wie-steuere-ich-"> <summary>FAQ</summary>

 </details><details id="bkmrk-release-ab-version-1"> <summary>Release</summary>

</details>