Complaint header

Title 
Widget 
Widget description   
 
 
Create complaint 
 
  
 
Click: Opens the new complaint header 
  
Available
        a. Customer details    
General
Header
 
Displays the number of items and the total quantity (items | total quantity) 
The exclamation mark is shown in red if there is a special feature with the complaint, e.g. delivery block. 
 
Contains additional order-related information 
Click: Opens the information   
Form
Order
 
 
 
Field 
Right 
Reference   
 
 
Reason for complaint 
ORDER / complaint / Always show the complaint reason 
Code table: Reason for complaint   
Order texts
 
 
 
Field 
Right 
Reference   
 
 
External complaint text 
ORDER / complaint / External complaint text 
  
 
Internal complaint text 
ORDER / complaint / Internal complaint text 
  
 
Complaint delivery note text 
ORDER / complaint / Delivery note 
  
 
Complaint picking text 
ORDER / complaint / Picking text 
   
Customer order information
 
 
 
Field 
Right 
Reference   
 
 
Customer complaint number 
ORDER / complaint / Customer complaint number 
  
 
Contact 
ORDER / header / Select contact 
  
 
ComplaintCheckboxAttribute1 
Only visible if the text has been renamed. 
  
 
ComplaintCheckboxAttribute2 
Only visible if the text has been renamed. 
   
Summary
 
 
 
Field 
Right 
Reference   
 
 
Name 
ORDER / complaint / Signature 
  
 
Signature 
ORDER / complaint / Signature 
   
Validation
 
 
 
Time 
Type 
Validation 
Display   
 
 
Completion 
Blocked 
 
 
No complaint number has been captured. 
No signature has been captured. 
No reason for complaint has been specified.
   
Message   
Action buttons
 
 
 
Name 
Function 
Visibility   
 
 
Save 
Saves the order. The order can be further edited later but cannot yet be sent. 
Directly when creating the order or when clicking the pencil in the order mask.  
 
Complete 
Saves the order and sets the status to Completed. The order can be selected and sent in Data Transfer. 
When clicking "Completion" in the order mask.  
 
Send 
The order is completed and the dispatch of this order is executed immediately. 
When clicking "Completion" in the order mask.  
 
Transfer to another device 
Transfers the order to another device of the employee. 
If you have clicked Save in the order mask and the employee is assigned multiple devices.