# Complaint header

<table id="bkmrk-titel-verf%C3%BCgbar-widg" style="height:112px;width:100%;"> <thead> <tr> <td style="width:33.2924%;">Title</td> <td style="width:33.2924%;">Widget</td> <td style="width:33.2962%;">Widget description</td> </tr> </thead> <tbody> <tr> <td style="width:33.2924%;">Create complaint</td> <td style="width:33.2924%;">[![image.png](https://en.wiki.dedesales.de/uploads/images/drawio/2026-10/SHz96NrjAYjsQOmx-drawing-8-1793269078.png)](https://wiki.dedesales.de/uploads/images/gallery/2025-09/EVBNXjupyHXHUs0I-image.png)

 </td> <td style="width:33.2962%;">Click: Opens the new complaint header

Available  
        a. Customer details

 </td> </tr> </tbody> </table>

### General

#### Header

<div drawio-diagram="1170"><img src="https://en.wiki.dedesales.de/uploads/images/gallery/2026-08/TA3tdF3HORPcxw5h-0lc5ql9z291hq9qz-drawing-8-1742461050.png" alt="0LC5ql9Z291Hq9Qz-drawing-8-1742461050.png"/></div>

1. Displays the number of items and the total quantity (items \| total quantity)
2. The exclamation mark is shown in red if there is a special feature with the complaint, e.g. delivery block. 
    1. Contains additional order-related information
    2. Click: Opens the information
 

#### Form

##### Order

<table id="bkmrk-feld-recht-referenz-" style="border-collapse:collapse;width:100%;"><colgroup><col style="width:33.3333%;"></col><col style="width:33.3333%;"></col><col style="width:33.3333%;"></col></colgroup> <thead> <tr> <td>Field</td> <td>Right</td> <td>Reference</td> </tr> </thead> <tbody> <tr> <td>Reason for complaint</td> <td>ORDER / complaint / Always show the complaint reason</td> <td>Code table: Reason for complaint</td> </tr> </tbody> </table>

##### Order texts

<table id="bkmrk-feld-recht-referenz--1" style="border-collapse:collapse;width:100%;"><colgroup><col style="width:33.3333%;"></col><col style="width:33.3333%;"></col><col style="width:33.3333%;"></col></colgroup> <thead> <tr> <td>Field</td> <td>Right</td> <td>Reference</td> </tr> </thead> <tbody> <tr> <td>External complaint text</td> <td>ORDER / complaint / External complaint text</td> <td>  
</td> </tr> <tr> <td>Internal complaint text</td> <td>ORDER / complaint / Internal complaint text</td> <td>  
</td> </tr> <tr> <td>Complaint delivery note text</td> <td>ORDER / complaint / Delivery note</td> <td>  
</td> </tr> <tr> <td>Complaint picking text</td> <td>ORDER / complaint / Picking text</td> <td>  
</td> </tr> </tbody> </table>

##### Customer order information

<table id="bkmrk-feld-recht-referenz--3" style="border-collapse:collapse;width:100%;"><colgroup><col style="width:33.3333%;"></col><col style="width:33.3333%;"></col><col style="width:33.3333%;"></col></colgroup> <thead> <tr> <td>Field</td> <td>Right</td> <td>Reference</td> </tr> </thead> <tbody> <tr> <td>Customer complaint number</td> <td>ORDER / complaint / Customer complaint number</td> <td>  
</td> </tr> <tr> <td>Contact</td> <td>ORDER / header / Select contact</td> <td>  
</td> </tr> <tr> <td>ComplaintCheckboxAttribute1</td> <td>Only visible if the text has been renamed.</td> <td>  
</td> </tr> <tr> <td>ComplaintCheckboxAttribute2</td> <td>Only visible if the text has been renamed.</td> <td>  
</td> </tr> </tbody> </table>

##### Summary

<table id="bkmrk-feld-recht-referenz--4" style="border-collapse:collapse;width:100%;"><colgroup><col style="width:33.3333%;"></col><col style="width:33.3333%;"></col><col style="width:33.3333%;"></col></colgroup> <thead> <tr> <td>Field</td> <td>Right</td> <td>Reference</td> </tr> </thead> <tbody> <tr> <td>Name</td> <td>ORDER / complaint / Signature</td> <td>  
</td> </tr> <tr> <td>Signature</td> <td>ORDER / complaint / Signature</td> <td>  
</td> </tr> </tbody> </table>

##### Validation

<table id="bkmrk-zeitpunkt-typ-validi" style="border-collapse:collapse;width:100%;"><colgroup><col style="width:25.0298%;"></col><col style="width:9.89273%;"></col><col style="width:47.9048%;"></col><col style="width:17.1727%;"></col></colgroup> <thead> <tr> <td>Time</td> <td>Type</td> <td>Validation</td> <td>Display</td> </tr> </thead> <tbody> <tr> <td>Completion</td> <td>Blocked</td> <td>

1. No complaint number has been captured.
2. No signature has been captured.
3. No reason for complaint has been specified.
 
 </td> <td>Message</td> </tr> </tbody> </table>

##### Action buttons

<table id="bkmrk-name-funktion-sichtb" style="border-collapse:collapse;width:100%;"><colgroup><col style="width:33.3333%;"></col><col style="width:33.3333%;"></col><col style="width:33.3333%;"></col></colgroup> <thead> <tr> <td>Name</td> <td>Function</td> <td>Visibility</td> </tr> </thead> <tbody> <tr> <td>Save</td> <td>Saves the order. The order can be further edited later but cannot yet be sent.</td> <td>Directly when creating the order or when clicking the pencil in the order mask.</td> </tr> <tr> <td>Complete</td> <td>Saves the order and sets the status to Completed. The order can be selected and sent in Data Transfer.</td> <td>When clicking "Completion" in the order mask.</td> </tr> <tr> <td>Send</td> <td>The order is completed and the dispatch of this order is executed immediately.</td> <td>When clicking "Completion" in the order mask.</td> </tr> <tr> <td>Transfer to another device</td> <td>Transfers the order to another device of the employee.</td> <td>If you have clicked Save in the order mask and the employee is assigned multiple devices.</td> </tr> </tbody></table>