Service Description for Order, Quotation, and Complaint Entry ORDER ORDER / header Title Widget Widget description Create order Click: Opens the new order header   Available         a. Customer details General Header Displays the number of items and the total quantity (items | total quantity) The exclamation mark is shown in red if there is a special feature with the order, e.g. Delivery block. Contains additional order-related information Click: Opens the information Form Order Field Permission Reference Type of order ORDER / header / Types of orders Code table: DeDeSales Auftragsart Order type ORDER / header / Order type Code table: Order type Alternative invoice recipient ORDER / header / Alternative invoice recipient Date of delivery ORDER / header / Date of delivery Fixed value date ORDER / header / Fixed value date Order confirmation ORDER / header / Order confirmation Incoterms ORDER / header / Incoterms Code table: Incoterms Order date ORDER / header / Date of order can be freely changed by the employee Discount in % ORDER / header / Order discount Terms of payment ORDER / header / Terms of payment Code table: Terms of payment Method of payment ORDER / header / Method of payment Code table: Method of payment Freight costs ORDER / header / Show freight cost selection Campaign ORDER / header / Campaigns Campaigns Order texts Field Permission Reference External order text ORDER / header / External order text Internal order text ORDER / header / Internal order text Delivery note ORDER / header / Delivery note Picking text ORDER / header / Picking text Delivery Field Permission Reference Delivery note without price ORDER / header / Delivery note without price Delivery with next order ORDER / header / Delivery with next order Maintain backlogs ORDER / header / Maintain backlogs Terms of delivery ORDER / header / Terms of delivery Delivery address ORDER / header / Delivery address; select from database & entry of a new address Delivery point ORDER / header / Enter delivery point Type of delivery ORDER / header / Type of delivery Customer order information Field Permission Reference Customer order number ORDER / header / Customer order number Contact ORDER / header / Select contact Contacts List of contents ORDER / header / List of contents Summary Field Permission Reference Name ORDER / header / Signature Signature ORDER / header / Signature Validation A validation and recalculation of the order items takes place as soon as one of the following fields in the header is changed: Type of order Date of delivery Order date Discount in % Time Type Validation Display Creation Blocked Create order not possible! The customer has an order block. Popup Completion Warning Minimum order value not reached. Credit limit exceeded. Fixed value date before date of delivery. Minimum order value not reached. Message Completion Blocked Date of delivery not possible. No type of order specified. Order date is in the future. Delivery address incorrect. Delivery address no longer exists. Postal code incorrect. Minimum order value not reached. No customer order number specified. No delivery point specified. No date of delivery specified. Date of delivery is before order date. Distributor not found. Distributor customer number not present. Products not in closed listing at distributor. No order completion for prospects. Message Completion Blocked Please enter a batch for the following products Popup Completion with order split Query You have items from multiple clients in this order. To proceed to the next step, the orders must first be split. Would you like to perform the order split now? Popup Action buttons Name Function Visibility Save Saves the order. The order can be further edited later but cannot yet be sent. Directly when creating the order or when clicking the pencil in the order mask. Complete Saves the order and sets the status to Completed. The order can be selected and sent in Data Transfer. When clicking "Complete" in the order mask. Send The order is completed and the dispatch of this order is executed immediately. When clicking "Complete" in the order mask. Transfer to another device Transfers the order to another device of the employee. If the order has been saved in the order mask and the employee has multiple devices assigned. Release From version 15 Validation and recalculation of order items when certain fields are changed. Order mask Title Order If a type of order is selected: Order / "Type of order" General Kebab menu ( ) Type Menu item Explanation Order header Send order suggestion Live price enquiry The Live price enquiry sends the order to the ERP system for price calculation. The returned prices are updated in the order. The function requires the ERP system to provide a corresponding interface (e.g. SAP, Dynamics NAV) Listing Complete order Interrupt order Customer notes Coming via the summary from the dashboard, the dashboard of the customer is displayed as a jump-off point. Transfer to another device Only visible if multiple devices are assigned to the employee. Header Shows the number of items and the total quantity (Items | Total quantity) The exclamation mark is displayed in red if there is a special feature with the order, e.g. Delivery block. Contains additional order-related information Click: Opens the information Jumps to the Order header Widgets AVO product hierarchy Completion Order suggestion (Also active for orders that are no longer editable.) Consignment stock Live price enquiry Photos Attachments Listing MRP list (Also active for orders that are no longer editable.) Favourites Import  Cart entry Items Plus ( ) Calls up the Item entry to add new products to the cart. Grid Click Swipe Views Edits the item Product details Product documents Delete Table Column definition Name Visible Sort Full text Explanation Colour code Forced Red: If the price was manually changed. Image Hidden Item Hidden Ascending Product Landscape Yes Name Always Yes Quantity Always Nat.disc. Hidden VeCode Landscape Price Always Sum Always Reason for free offer Hidden Batch Hidden From vehicle Hidden Discount Hidden Internal text Hidden Customer text Hidden Picking text Hidden Date of delivery Hidden Colour Hidden Size Hidden Status Hidden ERP status Hidden Bill of materials Hidden Item.attribute1-16 Hidden EAN Hidden Rank Hidden Sorting indicator from product master data Hierarchy Hidden Name and number Module 1 Hidden Module 2 Hidden Module 3 Hidden Module 4 Hidden Sales price Hidden FAQ   Release   Item entry - Grid Title The title shows which products are displayed, e.g. the name of the order template.   If there is no concrete list, the title "Product entry" is used. General Kebab menu ( ) Type Product details Only visible when a product is active. Product documents Only visible when a product is active. Create as new item Only active when the product is already in the cart. Direct selection inactive: Clicking directly adds the current product to the cart as a new item. Product recommendations AI module required Delete Only visible when the product is already in the cart. --------------------------------------- Cart Direct selection Inactive: When selecting a product in the grid, only the header is updated. Active: When selecting a product in the grid, the Item entry area is switched to. Quick entry Only available under UWP. Inactive: Pressing ENTER in the "Quantity" field adds the current product to the cart and selects the next product in the grid. Active: Pressing ENTER in the "Quantity" field adds the current product to the cart and exits the entry mask. The cursor moves to the search field. Attachments Only visible when accessed via an order template. Functions in the title bar Icon Explanation Enables processing of mass barcodes.  Header The headers differ depending on whether the product is already in the cart or not. Product is not yet in the cart The fields to be displayed in the additional item entry line can be configured in the backend under Basic configuration > Settings > "Additional item entry line - new item". Product* List Price* RRP* Packaging unit (e.g. 1 pc.)* Stock level* Item attributes 1-16 If activated, the live stock level can be queried here. Switches to the Item entry mask to add the product to the cart. The icon is only visible if "Direct selection" is inactive. * these fields correspond to the default setting. Product is already in the cart The fields to be displayed in the additional item entry line can be configured in the backend under Basic configuration > Settings > "Additional item entry line - item in cart". Product* Quantity (also shows Rebate in kind, e.g. 4+1)* KIP* Discount* Total* Batch Item attributes 1-16 If activated, the live stock level can be queried here. Switches to the Item entry mask to edit the selected item. The icon is only visible if "Direct selection" is inactive. * these fields correspond to the default setting. Display format of the stock field Stock level Next receipt on Stock after receipt Start of Delivery Available for Delivery from Title Content Any Any Any Available ** Available Start of Delivery DD.MM.YYYY Any Any Any Not available Available ** Available for Delivery from DD.MM.YYYY =0 Available Not available Not available Not available Available for Delivery from DD.MM.YYYY =0 Available Available Not available Not available Available for Delivery from DD.MM.YYYY > Stock after receipt !=0 Available Not available Not available Not available Stock level Stock level + DD.MM.YYYY !=0 Available Available Not available Not available Stock level Stock level | DD.MM.YYYY > Stock after receipt Any Not available Available Not available Not available Stock level Stock level > Stock after receipt Any Not available Not available Not available Not available Stock level Stock level Not available corresponds in the data to: not delivered, delivered empty or the value 0. Available corresponds in the data to: value not equal to 0. ** The "Start of Delivery" or "Available for Delivery from" date must be in the future to be considered available. Grid Click Swipe Views Direct selection active The product is activated. Item entry and Header are displayed. Direct selection inactive The Header is displayed / updated. The Item entry is hidden.   DOCUMENTS (shows the documents in which the product appears for the selected customer) DETAILS DELETE (only available if the product is already in the cart) Table Images Search bar Symbol Explanation The full text search is used. First it checks if there is a product with the input. If not, it checks if the input starts with 0, trims all leading zeros and searches again for a product. If still no result, it searches in Ean, EanVpe or Single EAN. If nothing found, it searches in DAI for an item. If nothing found, it checks against the "Rules for item suggestions" from the backend -> Settings. From version 20: By default, the rule states that all products starting with the entered number are now found. 123: iOS/Android opens the numeric keyboard for input. ABC: Opens the standard alphanumeric keyboard for input. Column definition Name Visible Sort Full Text Explanation Colour code Forced Image Landscape Name Always Product Landscape Quantity Always Nat.disc. Hidden Module 1 Hidden Module 2 Hidden Module 3 Hidden Module 4 Hidden Additional column 1 Always Only available when accessed via an order template. Additional column 2 Always Only available when accessed via an order template. Additional column 3 Always Only available when accessed via an order template. Product columns Hidden Scrolling Scrolling down (rows move down) displays the header when a product is activated. Scrolling up (rows move up) hides the header. Settings If a column configuration is made after accessing this mask via an order template, the setting applies to the selected order template. Scan function A successful scan of a product directly opens the Item entry area for creating a new entry if the product is not yet in the cart. for editing if the product is already in the cart. FAQ   Release Version 18 ** Date must be in the future. Item entry - Entry area Title Product entry General Kebab menu ( ) The entry area has the same Kebap menu as Item entry - Grid. Header In portrait view, the Header starts with the definition from the grid area. Function Explanation Jumps back one item in the grid area. Transfers the product to the cart. The entry area is exited/closed. Transfers the product to the cart and jumps forward one item in the grid area. Jumps forward one item in the grid area. You have selected a matrix item. Clicking the button opens the Matrix entry . Following the functions is the Tab bar. Validation Time Type Validation Display Item call Warning Comment present Status notice Current not in open listing Limit Price undershot List Price exceeded Max Order Quantity exceeded Quantity of Goods increase optional and quantity check fails. Max item value exceeded Start of Delivery after Date of delivery Date of delivery not possible Max Quantity exceeded Message Item call Warning Current is in Back Order. An additional info button opens the information about the Back Order. Message Item call Blocked Product Locked Current not in closed listing Product not intended for Client. No charge without Reason for free offer. Quantity of Goods increase mandatory and quantity check fails. Manual price without Note Natural quantity without Reason for free offer. Batch mandatory for Quantity of Goods. Quantity invalid. Scan function Scanning a product already in the entry mask increases the quantity in quantity of goods steps. Scanning another product takes over the current product (like the "Save" function) checks if the scanned product exists Yes: Takes over the product as a new line item in the entry mask. If a batch is required, the batch selection now appears, unless the batch is already included in the barcode. No: Switches to the grid area and displays the standard message for not found. Tab bar of the entry mask The tab bar contains further information about the currently selected product or offers you the possibility to make additional entries. Depending on the activated rights, the tabs may not be visible or contain less information. TAB: POS The display of the individual fields depends on the activated rights in the employee's role. Field Right Note Quantity This field is always present. Rebate in kind ORDER / item / Rebate in kind Only available in smartphone portrait view, as it is normally located in the entry mask. If the Rebate in kind field is not visible, buttons to decrease/increase the quantity in order unit steps are displayed. Order units This is not an input field. Price This field is always present. If the price is manually changed, it is displayed in red. Discount in % ORDER / item / Enter discount Total This is not an input field. The total changes automatically with the input. From vehicle ORDER / item / Goods already delivered Internal text ORDER / item / Internal note Customer text ORDER / item / External note Note 3 ORDER / item / Note 3 Note 4 ORDER / item / Note 4 Retail price ORDER / item / Retail price Reason for free offer various Date of delivery ORDER / item / Delivery date by item Long text (quotation only) ORDER / item / Long texts editable in quotations Batch items If a batch item is called up and batch recording is intended, the batch must first be selected / entered there. The following is displayed for this purpose: Note: "Batch required" Dropdown: "Select opportunity" Input field "Enter opportunity" Action button "Apply" As long as the batch is not selected, the functions "Save" and "Right arrow (green)" are inactive. TAB: DETAILS Field Note Product image Click opens "Products > Images" Customer product no. If it is a transfer order, the customer product no. is first determined based on the debtor. If no entry is found, the check is performed with the distributor. EAN CODE Colour Size Commission Limit Price RRP TAB: MODULE Modules are configured individually in the backend. Up to 5 modules can be displayed. This tab is only displayed if modules are configured. See also Modules in the backend TAB: HISTORY Shows the item lines of the invoice documents for the selected customer and the selected product. The number of visible lines can be set in the backend via Basic configuration - Settings "Item history". The tab is only displayed if the corresponding right is set in the role, area "ORDER / items" in the backend. Name Visible Sort Full text Explanation Date Always Descending Receipt Number Landscape Yes Quantity Always Price Always Swipe: Show receipt TAB: GRADUATED PRICES Shows the available graduated prices of the offline pricing for the selected customer and the selected product. The tab is only displayed if the corresponding right is set in the backend. Name Visible Sort Full text Explanation Graduated price Always Standard Price, 1st graduated price, 2nd graduated price, etc. Quantity Always Ascending Price Always Valid from Hidden Valid until Hidden TAB: UNITS Shows the units for the selected product. The tab is only displayed if the corresponding right is set in the backend. Name Visible Sort Full text Explanation Unit Always Ascending Yes EAN Always Yes Quantity Always Weight Landscape G-unit Landscape Size Landscape BME Landscape Quantity in order units Landscape TAB: BILLS OF MATERIALS Shows the products contained in the selected bill of materials product. The tab is only displayed if the corresponding right is set in the backend. Name Visible Sort Full text Explanation Product Landscape Yes Name Always Ascending Yes Quantity Always EAN Landscape TAB: PRICING Shows the results of the standard pricing, otherwise the tab remains empty. Name Visible Sort Full text Explanation Type Always Yes Price or discount Condition Always Yes PRL.Condition | KGB.Condition Priority Hidden PRL.Priority | KGB.Priority Customer number Hidden PRL.PriceGroupCustomerNumber | KGB.CustomerNumber Price list Hidden PRL.PriceList Customer group Hidden KGB.CustomerGroup Customer discount group Hidden KGB.DiscountGroup Item discount group Hidden KGB.ItemDiscountGroup Product group Hidden PRL.ProductGroup | KGB.ProductGroup Item number Hidden PRL.ItemNumber | KGB.ItemNumber Client Hidden PRL.Client From quantity Hidden PRL.ValidFromQuantity | KGB.ValidFromQuantity Price Always PRL.RetailPrice Discount Always KGB.Discount Release From version 17 TAB: PRICING Matrix Entry Title Product entry General Header In the matrix entry, the Header corresponds to the definition from the grid area with the following changes: If different products are selected in the matrix, for which the values to be displayed in the header differ, "Multiple selection" is displayed in red instead. + is displayed if none of the selected products are In Basket yet. A pencil is displayed if at least one of the selected products is In Basket. Scrolling in the matrix causes the header to be shown/hidden. Entry Area In the matrix entry, the Entry Area corresponds to the known definition with the following changes: If the selection contains products that are already In Basket and these have different values in the fields of the entry mask, these fields are Hidden as they cannot be edited. +/- adjusts the Quantity in the packaging unit that all products have in common (LCM). If multiple products are selected only the TAB ITEM is shown. Information from the header is Hidden. The scanner is deactivated in the matrix. Batch management required products are not available in the matrix. FAQ   Release   Product documents Title Product documents "" General Grid Click Swipe Views Document Header Table Column definition Name Visible Sort Full Text Explanation Colour code Forced Red: If cancelled Document type Visible Document number Visible Yes Document date Visible Descending Batch Hidden Quantity Visible Price Visible Cancelled Hidden Reason for cancellation Hidden Processing Mass Barcodes This area is only active if a scanner is set up or the camera scanner has been activated. Title Apply Barcodes General Functions in the title bar Icon Explanation Only visible when the grid is visible. Exports the grid to Excel.  Form Field Explanation Barcodes This field has no label. Barcodes and Product numbers can be entered line by line into this field. Camera Scanner If the camera scanner is activated in the Settings, the corresponding camera image is displayed. Validation The Barcodes field must be filled in. Action buttons Name Function Visibility Apply Applies all products from the Barcodes field. If products are duplicated or already included in the ORDER, the packaging unit is increased. Negative Apply Applies all products from the active Order template or product hierarchy that are not present in the Barcodes field and are not in the ORDER. When Product entry has been accessed via an Order template or via the product hierarchy. As soon as the promotion button "Apply" or "Negative Apply" is activated, a check of the Barcodes field takes place. All lines without errors are processed. Lines that lead to an error are then displayed in the following grid. Grid Column definition Name Visible Sort Full Text Explanation Scan The content of a corresponding line from the Barcodes field. Product Name Error The error message explaining why the scan could not be processed. FAQ   Release From version 18 Initial provision of the function. Cart entry Title Widget Widget description Cart Available: Order entry General Kebab menu ( ) Type Menu item Explanation   without product selection the kebab menu is inactive Product details only with product selection Product documents only with product selection Create as new item only with product selection and if the product is already in the Cart General Information The auto search (during product entry) is deactivated. The search input must be confirmed with the Enter key Only items present in the Cart are loaded. {{DDN-01@112#bkmrk-header}} Click Swipe Views Edits the item New Product documents Product details Delete Table Column Definition Name Visible Sort Full Text Explanation Status Visible Status display of the Stock level as icon Green if the Stock level of the product corresponds to >= 8 units. Red if the Stock level is below 8 units. Picture VisibleOnlyLandscape Product Visible Yes Name Visible Yes Status Hidden Product status Quantity Visible Shows the quantity in the Cart Price Visible Shows the assigned Unit price Total Visible Shows the item price Variant selection  If multiple products are found, the variant selection is displayed If a product is selected from the variant selection, the variant selection is closed and the product is loaded. If the item is present in the Cart, it is loaded and the grid scrolls to the item If not present, the found product is loaded, but without Previous/Next and "Save Next" buttons Selection/loading of a product removes the "search input" If a product is entered from the Cart, the view jumps there Column Definition Name Visible Sort Full Text Explanation Status Visible Status display of the Stock level as icon Green if the Stock level of the product corresponds to >= 8 units. Red if the Stock level is below 8 units. Picture VisibleOnlyLandscape Name Visible yes Status Hidden Product status Product Visible Yes Quantity Visible Shows the quantity in the Cart Price Visible Shows the assigned Unit price Product columns   Product recommendations Required licence: AI Module Product recommendations are determined based on products already purchased or obtained. Basic configuration - Settings - "AI: Product recommendations" Select your preferred source. You can choose between Documents (default) DeDeSales Orders Basic configuration - Settings - "AI: Product recommendations - Probability" Probability in % Enter the value here between 0 and 100. Generation of recommendation data Calculation takes place (except for the initial generation) weekly on Sunday nights. The basis for determination is all orders of all customers (Documents or DeDeSales Orders). Only results whose probability corresponds at least to the configured value are considered. Complaint Complaint header Title Widget Widget description Create complaint Click: Opens the new complaint header   Available         a. Customer details General Header Displays the number of items and the total quantity (items | total quantity) The exclamation mark is shown in red if there is a special feature with the complaint, e.g. delivery block. Contains additional order-related information Click: Opens the information Form Order Field Right Reference Reason for complaint ORDER / complaint / Always show the complaint reason Code table: Reason for complaint Order texts Field Right Reference External complaint text ORDER / complaint / External complaint text Internal complaint text ORDER / complaint / Internal complaint text Complaint delivery note text ORDER / complaint / Delivery note Complaint picking text ORDER / complaint / Picking text Customer order information Field Right Reference Customer complaint number ORDER / complaint / Customer complaint number Contact ORDER / header / Select contact ComplaintCheckboxAttribute1 Only visible if the text has been renamed. ComplaintCheckboxAttribute2 Only visible if the text has been renamed. Summary Field Right Reference Name ORDER / complaint / Signature Signature ORDER / complaint / Signature Validation Time Type Validation Display Completion Blocked No complaint number has been captured. No signature has been captured. No reason for complaint has been specified. Message Action buttons Name Function Visibility Save Saves the order. The order can be further edited later but cannot yet be sent. Directly when creating the order or when clicking the pencil in the order mask. Complete Saves the order and sets the status to Completed. The order can be selected and sent in Data Transfer. When clicking "Completion" in the order mask. Send The order is completed and the dispatch of this order is executed immediately. When clicking "Completion" in the order mask. Transfer to another device Transfers the order to another device of the employee. If you have clicked Save in the order mask and the employee is assigned multiple devices. Complaint mask Title Complaint If a header Reason for complaint is selected: Complaint / "Reason for complaint" General Kebab menu ( ) Type Order header Explanation Send PDF Complete order Interrupt order Customer notes Coming from the Summary in the Dashboard, Customer is shown as a jump-off point. Transfer to another device Only visible if the Employee is assigned multiple Devices. Header Shows the number of Items and the total Quantity (Items | Total quantity) The exclamation mark is shown in red if there is a special feature with the order, e.g. Delivery block. Contains additional order-related information Click: Opens the information Jumps to the Complaint header Widgets AVO product hierarchy Completion PDF Photos Attachments Favourites Items Plus ( ) Calls the Item entry to add new Products to the Cart. Grid Click Swipe Views Edits the item Product details Product documents Delete Table Column definition Name Visible Sort Full Text Explanation Colour code Forced Red: If the Price was manually changed. Picture Hidden Item Hidden Ascending Product Landscape Yes Name Always Yes Quantity Always Reason for complaint Landscape Composite text from the selected reasons. Invoice Landscape Note Hidden VeCode Landscape Price Always Total Always Batch Hidden Colour Hidden Size Hidden Item.attribute1-16 Hidden EAN Hidden Rank Hidden Sorting indicator from product master Hierarchy Hidden Name and Number FAQ   Release   Grid area Title The title shows which products are displayed, e.g. the name of the order template.   If there is no concrete list, the title "Product entry" is used. General Kebab menu ( ) Type Product details Only visible when a product is active. Product documents Only visible when a product is active. Create as new item Only active when the product is already in the cart. Direct selection inactive: Clicking directly adds the current product to the cart as a new item. Product recommendations AI module required Delete Only visible when the product is already in the cart. --------------------------------------- Cart Direct selection Inactive: When selecting a product in the grid, only the header is updated. Active: When selecting a product in the grid, the Item entry area is switched to. Quick entry Only available under UWP. Inactive: Pressing ENTER in the "Quantity" field adds the current product to the cart and selects the next product in the grid. Active: Pressing ENTER in the "Quantity" field adds the current product to the cart and exits the entry mask. The cursor moves to the search field. Attachments Only visible when accessed via an order template. Functions in the title bar Icon Explanation Enables processing of mass barcodes.  Header The headers differ depending on whether the product is already in the cart or not. Product is not yet in the cart The fields to be displayed in the additional item entry line can be configured in the backend under Basic configuration > Settings > "Additional item entry line - new item". Product* List Price* RRP* Packaging unit (e.g. 1 pc.)* Stock level* Item attributes 1-16 If activated, the live stock level can be queried here. Switches to the Item entry mask to add the product to the cart. The icon is only visible if "Direct selection" is inactive. * these fields correspond to the default setting. Product is already in the cart The fields to be displayed in the additional item entry line can be configured in the backend under Basic configuration > Settings > "Additional item entry line - item in cart". Product* Quantity (also shows Rebate in kind, e.g. 4+1)* KIP* Discount* Total* Batch Item attributes 1-16 If activated, the live stock level can be queried here. Switches to the Item entry mask to edit the selected item. The icon is only visible if "Direct selection" is inactive. * these fields correspond to the default setting. Display format of the stock field Stock level Next receipt on Stock after receipt Start of Delivery Available for Delivery from Title Content Any Any Any Available ** Available Start of Delivery DD.MM.YYYY Any Any Any Not available Available ** Available for Delivery from DD.MM.YYYY =0 Available Not available Not available Not available Available for Delivery from DD.MM.YYYY =0 Available Available Not available Not available Available for Delivery from DD.MM.YYYY > Stock after receipt !=0 Available Not available Not available Not available Stock level Stock level + DD.MM.YYYY !=0 Available Available Not available Not available Stock level Stock level | DD.MM.YYYY > Stock after receipt Any Not available Available Not available Not available Stock level Stock level > Stock after receipt Any Not available Not available Not available Not available Stock level Stock level Not available corresponds in the data to: not delivered, delivered empty or the value 0. Available corresponds in the data to: value not equal to 0. ** The "Start of Delivery" or "Available for Delivery from" date must be in the future to be considered available. Grid Click Swipe Views Direct selection active The product is activated. Item entry and Header are displayed. Direct selection inactive The Header is displayed / updated. The Item entry is hidden.   DOCUMENTS (shows the documents in which the product appears for the selected customer) DETAILS DELETE (only available if the product is already in the cart) Table Images Search bar Symbol Explanation The full text search is used. First it checks if there is a product with the input. If not, it checks if the input starts with 0, trims all leading zeros and searches again for a product. If still no result, it searches in Ean, EanVpe or Single EAN. If nothing found, it searches in DAI for an item. If nothing found, it checks against the "Rules for item suggestions" from the backend -> Settings. From version 20: By default, the rule states that all products starting with the entered number are now found. 123: iOS/Android opens the numeric keyboard for input. ABC: Opens the standard alphanumeric keyboard for input. Column definition Name Visible Sort Full Text Explanation Colour code Forced Image Landscape Name Always Product Landscape Quantity Always Nat.disc. Hidden Module 1 Hidden Module 2 Hidden Module 3 Hidden Module 4 Hidden Additional column 1 Always Only available when accessed via an order template. Additional column 2 Always Only available when accessed via an order template. Additional column 3 Always Only available when accessed via an order template. Product columns Hidden Scrolling Scrolling down (rows move down) displays the header when a product is activated. Scrolling up (rows move up) hides the header. Settings If a column configuration is made after accessing this mask via an order template, the setting applies to the selected order template. Scan function A successful scan of a product directly opens the Item entry area for creating a new entry if the product is not yet in the cart. for editing if the product is already in the cart. FAQ   Release Version 18 ** Date must be in the future. Entry Area Title Product entry General Kebab menu ( ) The entry area has the same kebab menu as the grid area. Header In portrait view, the header starts with the definition from the grid area. Function Explanation Jumps one item back in the grid area. Adds the product to the cart. The entry area is exited/closed. Adds the product to the cart and jumps one item forward in the grid area. Jumps one item forward in the grid area. Following the functions is the tab bar. Validation Time Type Validation Display Item call Warning Comment present Status general information Message Item call Blocked Product locked Not in closed listing Product not intended for client. Scan function Scanning the same product increases the quantity by 1. Scanning a different product adds the current product (like the "Save" function) Checks if the scanned product exists Yes: Adds the new product directly into the entry mask. If a batch is required, the batch selection now appears, unless the batch is already included in the barcode. No: Switches to the grid area and displays the standard message for not found. FAQ   Release   Product documents Title Product documents "" General Grid Click Swipe Views Document Header Table Column definition Name Visible Sort Full Text Explanation Colour code Forced Red: If cancelled Document type Visible Document number Visible Yes Document date Visible Descending Batch Hidden Quantity Visible Price Visible Cancelled Hidden Reason for cancellation Hidden Tab bar of the entry mask The tab bar contains further information about the currently selected product or offers you the possibility to make additional entries. Depending on the activated rights, the tabs may not be visible or contain less information. TAB: POS The display of the individual fields depends on the activated rights in the employee's role. Field Right General Information Quantity This field is Always present. Unit This is not an input field. Price This field is Always present. If the price is manually Edited, it is displayed in red. Total This is not an input field. The total changes automatically with the input. Complaint description The Configuration of the Complaint matrix is done in the backend under Basic configuration > Settings Complaint matrix. Invoice ORDER / complaint / Select Invoice Note This field is Always present. Batch {{DDN-01@125#bkmrk-tab%3A-details}} {{DDN-01@125#bkmrk-tab%3A-module}} {{DDN-01@125#bkmrk-tab%3A-staffel}} {{DDN-01@125#bkmrk-tab%3A-einheiten}} {{DDN-01@125#bkmrk-tab%3A-st%C3%9Cckliste}} FAQ The Sales rep. must select the reasons for a complaint anew with each entry, this is very time-consuming. Can this be optimised? Via the right ORDER / return / Remember the reasons for a complaint you can choose whether the reasons for a complaint are retained when entering a new item. Despite an Active listing, the Sales rep. can enter any Products in the complaint entry. How can I change this? You must activate the check via the right ORDER / return / Check for item listings. Release   Quotation Quotation header Title Widget Widget description Create quotation Click: Opens the new quotation header   Available         a. Customer details General Header Shows the number of items and the total quantity (items | total quantity) The exclamation mark is shown in red if there is a special feature with the quotation, e.g. delivery block. Contains additional quotation-related information Click: Opens the information Form Quotation Field Right Reference Type of quotation ORDER / header / Types of orders Code table: DeDeSales Type of order Order type ORDER / header / Order type Code table: Order type Delivery date ORDER / header / Date of delivery Quotation valid until ORDER / header / Fixed value date Offer Confirmation ORDER / header / Order confirmation Incoterms ORDER / header / Incoterms Code table: Incoterms Quotation date ORDER / header / Date of order can be freely changed by employee Discount in % ORDER / header / Order discount Terms of payment ORDER / header / Terms of payment Code table: Terms of payment Method of payment ORDER / header / Method of payment Code table: Method of payment Freight costs ORDER / header / Show freight cost selection Campaign ORDER / header / Campaigns Campaigns Offer Information Field Right Reference Offer Information external ORDER / header / External order text Offer Information internal ORDER / header / Internal order text Delivery note ORDER / header / Delivery note Picking text ORDER / header / Picking text {{DDN-01@111#bkmrk-lieferung}} Customer Offer Information Field Right Reference Customer Offer Number ORDER / header / Customer order number Contact ORDER / header / Select contact Contacts List of contents ORDER / header / List of contents {{DDN-01@111#bkmrk-zusammenfassung}} Validation A validation and recalculation of the order items takes place as soon as one of the following fields in the header is changed: Type of quotation Delivery date Quotation date Discount in % Time Type Validation Display Creation Blocked Create quotation not possible! The customer has an order block. Popup Completion Warning Minimum order value not reached. Credit limit exceeded. Minimum order value not reached. Message Completion Blocked Delivery date not possible. No type of quotation specified. Quotation date is in the future. Delivery address incorrect. Delivery address no longer exists. Postal code incorrect. Minimum order value not reached. No Customer Offer Number specified. No delivery point specified. No delivery date specified. Delivery date is before order date. No quotation completion for prospects. Message Completion with order split Enquiry You have items from several clients in this quotation. To proceed to the next step, the quotations must first be split. Would you like to perform the quotation split now? Popup Action buttons Name Function Visibility Save Saves the quotation. The quotation can be further edited later but cannot yet be sent. Directly when creating the quotation or when clicking the pencil in the quotation mask. Complete Saves the quotation and sets the status to Completed. The quotation can be selected and sent in Data Transfer. When clicking "Complete" in the quotation mask. Send The quotation is completed and the dispatch of this quotation is executed immediately. When clicking "Complete" in the quotation mask. Transfer to another device Transfers the quotation to another device of the employee. If you have clicked Save in the quotation mask and the employee has multiple devices assigned. FAQ   Release   Quotation mask Title Quotation If a type of order is selected: Quotation / "Type of order" General Kebab menu ( ) Type Menu item Explanation Quotation header Send order suggestion Live price enquiry Listing Terminate Offer Interrupt Offer Customer notes Coming via the Summary from the Dashboard, Customer is shown as a jump-off. Header Shows the number of items and the total quantity (Items | Total quantity) The exclamation mark is displayed in red if there is a special feature with the quotation, e.g. Delivery block. Contains additional quotation-related information Click: Opens the information Jumps to the Quotation header {{DDN-01@112#bkmrk-grid}} {{DDN-01@112#bkmrk-positionen}} Grid area Title The title shows which products are displayed, e.g. the name of the order template.   If there is no concrete list, the title "Product entry" is used. {{DDN-01@121#bkmrk-allgemein-1}} Entry Area Title Product entry General Kebab menu ( ) The entry area has the same Kebap menu as Item entry - Grid. Header In portrait view, the Header starts with the definition from the grid area. Function Explanation Jumps back one item in the grid area. Transfers the product to the cart. The entry area is exited/closed. Transfers the product to the cart and jumps forward one item in the grid area. Jumps forward one item in the grid area. You have selected a matrix item. Clicking the button opens the Matrix entry . Following the functions is the Tab bar. Validation Time Type Validation Display Item call Warning Comment present Status notice Current not in open listing Limit Price undershot List Price exceeded Max Order Quantity exceeded Quantity of Goods increase optional and quantity check fails. Max item value exceeded Start of Delivery after Date of delivery Date of delivery not possible Max Quantity exceeded Message Item call Warning Current is in Back Order. An additional info button opens the information about the Back Order. Message Item call Blocked Product Locked Current not in closed listing Product not intended for Client. No charge without Reason for free offer. Quantity of Goods increase mandatory and quantity check fails. Manual price without Note Natural quantity without Reason for free offer. Batch mandatory for Quantity of Goods. Quantity invalid. Scan function Scanning a product already in the entry mask increases the quantity in quantity of goods steps. Scanning another product takes over the current product (like the "Save" function) checks if the scanned product exists Yes: Takes over the product as a new line item in the entry mask. If a batch is required, the batch selection now appears, unless the batch is already included in the barcode. No: Switches to the grid area and displays the standard message for not found. Tab bar of the entry mask The tab bar contains further information about the currently selected product or offers you the possibility to make additional entries. Depending on the activated rights, the tabs may not be visible or contain less information. TAB: POS The display of the individual fields depends on the activated rights in the employee's role. Field Right Note Quantity This field is always present. Rebate in kind ORDER / item / Rebate in kind Only available in smartphone portrait view, as it is normally located in the entry mask. If the Rebate in kind field is not visible, buttons to decrease/increase the quantity in order unit steps are displayed. Order units This is not an input field. Price This field is always present. If the price is manually changed, it is displayed in red. Discount in % ORDER / item / Enter discount Total This is not an input field. The total changes automatically with the input. From vehicle ORDER / item / Goods already delivered Internal text ORDER / item / Internal note Customer text ORDER / item / External note Note 3 ORDER / item / Note 3 Note 4 ORDER / item / Note 4 Retail price ORDER / item / Retail price Reason for free offer various Date of delivery ORDER / item / Delivery date by item Long text (quotation only) ORDER / item / Long texts editable in quotations Batch items If a batch item is called up and batch recording is intended, the batch must first be selected / entered there. The following is displayed for this purpose: Note: "Batch required" Dropdown: "Select opportunity" Input field "Enter opportunity" Action button "Apply" As long as the batch is not selected, the functions "Save" and "Right arrow (green)" are inactive. TAB: DETAILS Field Note Product image Click opens "Products > Images" Customer product no. If it is a transfer order, the customer product no. is first determined based on the debtor. If no entry is found, the check is performed with the distributor. EAN CODE Colour Size Commission Limit Price RRP TAB: MODULE Modules are configured individually in the backend. Up to 5 modules can be displayed. This tab is only displayed if modules are configured. See also Modules in the backend TAB: HISTORY Shows the item lines of the invoice documents for the selected customer and the selected product. The number of visible lines can be set in the backend via Basic configuration - Settings "Item history". The tab is only displayed if the corresponding right is set in the role, area "ORDER / items" in the backend. Name Visible Sort Full text Explanation Date Always Descending Receipt Number Landscape Yes Quantity Always Price Always Swipe: Show receipt TAB: GRADUATED PRICES Shows the available graduated prices of the offline pricing for the selected customer and the selected product. The tab is only displayed if the corresponding right is set in the backend. Name Visible Sort Full text Explanation Graduated price Always Standard Price, 1st graduated price, 2nd graduated price, etc. Quantity Always Ascending Price Always Valid from Hidden Valid until Hidden TAB: UNITS Shows the units for the selected product. The tab is only displayed if the corresponding right is set in the backend. Name Visible Sort Full text Explanation Unit Always Ascending Yes EAN Always Yes Quantity Always Weight Landscape G-unit Landscape Size Landscape BME Landscape Quantity in order units Landscape TAB: BILLS OF MATERIALS Shows the products contained in the selected bill of materials product. The tab is only displayed if the corresponding right is set in the backend. Name Visible Sort Full text Explanation Product Landscape Yes Name Always Ascending Yes Quantity Always EAN Landscape TAB: PRICING Shows the results of the standard pricing, otherwise the tab remains empty. Name Visible Sort Full text Explanation Type Always Yes Price or discount Condition Always Yes PRL.Condition | KGB.Condition Priority Hidden PRL.Priority | KGB.Priority Customer number Hidden PRL.PriceGroupCustomerNumber | KGB.CustomerNumber Price list Hidden PRL.PriceList Customer group Hidden KGB.CustomerGroup Customer discount group Hidden KGB.DiscountGroup Item discount group Hidden KGB.ItemDiscountGroup Product group Hidden PRL.ProductGroup | KGB.ProductGroup Item number Hidden PRL.ItemNumber | KGB.ItemNumber Client Hidden PRL.Client From quantity Hidden PRL.ValidFromQuantity | KGB.ValidFromQuantity Price Always PRL.RetailPrice Discount Always KGB.Discount Release From version 17 TAB: PRICING Matrix Entry Title Product entry General Header In the matrix entry, the Header corresponds to the definition from the grid area with the following changes: If different products are selected in the matrix, for which the values to be displayed in the header differ, "Multiple selection" is displayed in red instead. + is displayed if none of the selected products are In Basket yet. A pencil is displayed if at least one of the selected products is In Basket. Scrolling in the matrix causes the header to be shown/hidden. Entry Area In the matrix entry, the Entry Area corresponds to the known definition with the following changes: If the selection contains products that are already In Basket and these have different values in the fields of the entry mask, these fields are Hidden as they cannot be edited. +/- adjusts the Quantity in the packaging unit that all products have in common (LCM). If multiple products are selected only the TAB ITEM is shown. Information from the header is Hidden. The scanner is deactivated in the matrix. Batch management required products are not available in the matrix. FAQ   Release   Product documents Title Product documents "" General Grid Click Swipe Views Document Header Table Column definition Name Visible Sort Full Text Explanation Colour code Forced Red: If cancelled Document type Visible Document number Visible Yes Document date Visible Descending Batch Hidden Quantity Visible Price Visible Cancelled Hidden Reason for cancellation Hidden Widgets Product hierarchy Title Widget Widget Description Product hierarchy Available: Order entry Returns entry Quotation entry General Only hierarchy nodes are displayed that contain products or whose subnodes contain products. Grid Click Swipe Views Switches to the entry mask Table Column definition Name Visible Sort Full Text Explanation Colour code Forced Green: When there are products in the level. Name Always Ascending Yes The hierarchy is simulated by spaces before the name. Products Hidden Number of products contained in the level. FAQ   Release From version 18 Only hierarchy nodes are displayed that contain products or whose subnodes contain products. Order templates Title Widget Widget Description Order templates Quantity of order templates Available: Order entry Returns entry Quotation entry General Grid Click Swipe Views Switches to the entry mask Attachments Table Column definition Name Visible Sort Full Text Explanation Colour code Forced Ascending Green: If prioritised, prioritised are shown first. Category Landscape Yes Name Always Ascending Yes Valid from Always Valid until Always Attachments Hidden Quantity of documents Discount Hidden FAQ Why don't I see my order template? Clarify with your responsible employee from the head office whether the order template is released, whether it has been released for your customers, or whether the validity period is active. Release   Attachments in Order templates Accessible: TripplePoint via the Order templates widget in an Order template Grid Click Swipe Views Opens the attachment Delete File, if permission is granted Table Column definition Name Visible Sort Full Text Explanation Name Visible ASC Yes Contains the File name. Available VisibleOnlyLandscape Yes Online or Offline Size VisibleOnlyLandscape Including Unit KB, MB or GB Right-aligned FAQ   Release   Favourites Title Widget Widget Description Favourites Quantity of Favourites Available: Order entry Returns entry Quotation entry General Favourites can be created in the Products. A click on the widget switches to the entry mask and loads the list of all Products that are marked as Favourite. Favourite inactive Favourite active FAQ   Release   Order suggestion Title Widget Widget Description Order suggestion Available: Order entry Returns entry Quotation entry General Title bar Icon Explanation On iOS/Android the share function is called. On UWP the save dialog opens. Switches to the contact mask of the active customer. Panel: E-Mail Recipient Multiple selection is possible.  Conditions The following recipients are displayed if an e-mail address is maintained: Contacts of the active customer. The own employee Employees of type "Backoffice" Employees of type "Dispatcher" If the active customer has an e-mail address stored, the grid contains an additional entry "From Master data (...)". Grid Click Swipe Views Marks the entry as recipient of the e-mail Table Column definition Name Visible Sort Full Text Explanation Checkbox Forced Title Landscape Last name Always Ascending Yes First name Always Yes E-Mail Always Yes Item Hidden Department Hidden   Panel: Correspondence (email only) Enter a text here for the e-mail correspondence. Texts entered here can be interpreted as HTML if it is valid HTML. Predefined text blocks can be created via the backend code table "Order suggestion Text blocks", which can be accessed through the kebab menu in the panel. The defined text blocks can contain HTML formatting such as hyperlinks. From version 21: Text input with a formatting bar (WYSIWYG editor) Bold, Italic, Underlined, numbered list, bullet list, decrease/increase indent Icon to add hyperlinks Order suggestion Text blocks, as before Since version 21, a formatting bar (WYSIWYG editor) is available above the text input. The text no longer needs to be entered manually as HTML. Grid Order suggestion Text blocks Click Swipe Views Marks the text block as e-mail correspondence Table Column definition Name Visible Sort Full Text Explanation Category Forced Key Landscape Culture Always Ascending Client Always Value Always Yes Panel: Attachments Since version 21, an additional panel is available below the Correspondence, through which documents can be selected as email attachments. Grid Click Swipe Views Adds the document to the selection as an email attachment Table Column definition Name Visible Sort Full Text Explanation Checkbox Forced Tick the checkbox so that the additional attachment is added to the email. Type Always Yes "ORDER": documents additionally attached to the order suggestion can be uploaded here. "Employee": documents centrally provided to the employee via import Path Always Yes File name Always Ascending Yes Panel: Fax Recipient Multiple selection is possible.  Conditions The following recipients are displayed if a fax number is maintained: Contacts of the active customer. The own employee Employees of type "Backoffice" Employees of type "Dispatcher" If the active customer has a fax number stored, the grid contains an additional entry "From Master data (...)". Grid Click Swipe Views Marks the entry as recipient of the fax Table Column definition Name Visible Sort Full Text Explanation Checkbox Forced Title Landscape Last name Always Ascending Yes First name Always Yes Fax Always Yes Item Hidden Department Hidden   Action buttons Name Function Visibility Send Sends the order suggestion to the e-mail addresses or fax devices of the selected recipients. FAQ Where can I maintain the Text blocks for "Correspondence (email only)"? You can maintain the texts in the code tables in the backend. The type is "Order suggestion Text blocks". Why do I not see the Fax recipient section? You need a corresponding fax server licence for this item to be visible. Release From version 21 WYSIWYG editor in the "Correspondence (email only)" panel including adding hyperlinks. New "Attachments" panel for selecting documents (type "ORDER" or "Employee") as email attachments. Consignment Stock Title Widget Widget Description Consignment Stock Number of products located in the consignment stock. Available in: Order entry Returns entry Quotation entry General Action buttons Name Function Visibility Apply remaining products Adds all products with withdrawal > 0 with the quantity from withdrawal to the cart. Apply selected product Saves the order and sets the status to Completed. The order can be selected and sent in Data Transfer. If a product is selected in the grid. Grid Click Swipe Views Enter current inventory Enter withdrawal Table Column definition Name Visible Sort Full Text Explanation Colour code Forced Green: If edited or already in the cart. Product Landscape Yes Name Always Ascending Yes Batch Hidden Target inventory Always Current inventory Always = Target inventory - Withdrawal Withdrawal Always Product columns All hidden Enter current inventory A new current inventory can be entered. The Withdrawal column then contains Target inventory minus Current inventory. Entering a current inventory greater than the Target inventory is not possible. Enter withdrawal The withdrawn quantity is entered. The current inventory is reduced by the withdrawn quantity and Withdrawal receives the quantity you entered. FAQ   Release   MRP list Title Widget Widget Description Dispoliste Available: Order entry Returns entry Quotation entry Customer details General Grid Click Swipe Views Product details Table Column definition Name Visible Sort Full Text Explanation Colour code Forced Red: If the product has the status "Locked Order" or "Locked Order and Return". Picture Always Product Landscape Yes Name Always Ascending Yes Document 1 Always * Document 2 Always * Document 3 Always * Document 4 Always * SKU Hidden Sales unit Hidden Brand Hidden EAN Hidden Yes Status Hidden Focus product Hidden Top Seller Hidden Department Hidden Start of Delivery Hidden Season Hidden Design Hidden Price category Hidden Assortment group Hidden Performance Group Hidden Colour Hidden Size Hidden Advertising Material Hidden Promotion Hidden Bill of materials Hidden Attribute 1-16 Hidden Hierarchy Hidden Name and Number * The name of the column is determined dynamically from the last 4 orders (including the currently recorded order). The name consists of the Document date and the Document number. FAQ Why don't I see the menu item Create new customer? (only the question and then link to the corresponding FAQ)   Release From version 18 Create new customer available. Import Title Widget Widget Description Import Available in: Order entry Quotation entry General General Information Clicking on the widget opens an information window: Import product data via Excel. The Excel document must have the following structure: No column headers First column: Item number Second column: Order Quantity Third column (optional): Batch Validation If there are no problems during validation, the products are imported directly. The following validation takes place during import. Validation Explanation Item number The item number is checked in DeDeSales. If there is no match, the following additional fields are checked in order: EAN CODE EAN CODE on the packaging unit EAN CODE on the single piece Base item number Customer's item number (DAI) Status If the product is Locked, this is recognised as a problem. Valid sales quantity If adherence to sales quantities is Mandatory and violated, this is recognised as a problem. Listing If the product is not listed and the Customer has a closed listing, this is recognised as a problem. Batch If the product is Batch management required, a Batch is required in the order and no Batch was specified in column 3, this is recognised as a problem. If one or more problems are detected, a Summary with the identified problems appears. The grid columns are: Line, Product, Error. Action buttons Name Function Visibility Import XLS In the information window: Opens a dialog for file selection. In the problem window: Imports the products that have no problems. Import process If a product appears multiple times in the Excel, it is also added multiple times to the Cart. During import, quantities are not cumulated with identical products already in the Cart. FAQ   Release   Orders Orders Title Widget Widget description Orders Number of orders Includes all types of orders including Complaints. General Kebab menu ( ) Type Menu item Explanation Create order Only visible when the widget has been accessed via the Customer Dashboard. Create stocktaking Only visible when the widget has been accessed via the Customer Dashboard. Create complaint Only visible when the widget has been accessed via the Customer Dashboard. Create quotation Only visible when the widget has been accessed via the Customer Dashboard. --------------------------------------- Active Lists orders that are In progress or already Completed. Transferred Lists orders that have already been Transferred or are currently in shipping. Deleted Lists deleted orders. --------------------------------------- Retrieve transferred orders Grid Click Swipe Views Order Copy Copy to customers Delete Restore (if "Deleted" selected). Table Column definition Name Visible Sort Full Text Explanation Colour status Forced Green: Completed when "Active" selected. Transferred when "Transferred" selected. Yellow: When transferred from another device. Number Hidden Name 1 Always Yes Only visible when not clicked on Orders in the Customer Dashboard. Location Always Yes Only visible when not clicked on Orders in the Customer Dashboard. Date Always ASC Type Always Yes ERP no. Landscape Yes Items Hidden Type of order Landscape Yes Customer order number Hidden Date of delivery Hidden Total Hidden Campaign Hidden External order text Hidden Internal order text Hidden Picking text Hidden Status Hidden Customer columns Hidden Only visible when not clicked on Orders in the Customer Dashboard. Employee Hidden FAQ   Release   Transfer to another device Title Transfer to another device Grid Click Swipe Views selects the order for Transfer Open (opens the order) Shows only Orders with the status "Completed" and "In progress". If the mask is called from a Customer, only the Orders belonging to that Customer are shown. Action buttons Name Function Visibility Transfer to another device Transfers the selected Orders to another device of the Employee. Visible when Save has been clicked in the Order mask and the Employee is assigned multiple Devices. Column definition Name Visible Sort Full Text Explanation Checkbox Forced   Number Hidden Name 1 Always Only visible if Orders have not been clicked in the Customer dashboard. Location Always Only visible if Orders have not been clicked in the Customer dashboard. Date Always Type Always Items Hidden Type of order Landscape Customer order number Hidden Date of delivery Hidden Total Hidden Campaign Hidden External order text Hidden Internal order text Hidden Picking text Hidden Customer columns Hidden Only visible if Orders have not been clicked in the Customer dashboard. Employee Hidden Retrieve transferred orders Title Retrieve transferred orders Functions in the title bar Icon Explanation Establishes a connection to the server and loads the current list from the server Grid Click Swipe Views marks the order for pick-up   Orders ready for pick-up from the main device and the Multi-device configuration of the own Employee are listed. With the right "Request orders from other agents" also foreign pick-up ready and not sent orders are listed. Action buttons Name Function Visibility Pick-up Transfers the selected orders to the own device. If the mask is called from within a customer, only the orders belonging to that customer are displayed.   The orders are retrieved from the server and integrated into the client. On error-free execution, the mask closes. Column definition Name Visible Sort Full Text Explanation Checkbox Forced   Created by Always Device Hidden Name of the device (Model) from which the order comes Number Hidden Order number Customer number Always Only shown when accessed via the start page dashboard Name 1 Always Yes Only visible if orders were not clicked in the customer dashboard. Location Always Yes Only visible if orders were not clicked in the customer dashboard. Date Always ASC Type Always Yes Items Hidden Type of order Landscape Customer order number Hidden Date of delivery Hidden Total Hidden