Complaint Complaint header Title Widget Widget description Create complaint Click: Opens the new complaint header   Available         a. Customer details General Header Displays the number of items and the total quantity (items | total quantity) The exclamation mark is shown in red if there is a special feature with the complaint, e.g. delivery block. Contains additional order-related information Click: Opens the information Form Order Field Right Reference Reason for complaint ORDER / complaint / Always show the complaint reason Code table: Reason for complaint Order texts Field Right Reference External complaint text ORDER / complaint / External complaint text Internal complaint text ORDER / complaint / Internal complaint text Complaint delivery note text ORDER / complaint / Delivery note Complaint picking text ORDER / complaint / Picking text Customer order information Field Right Reference Customer complaint number ORDER / complaint / Customer complaint number Contact ORDER / header / Select contact ComplaintCheckboxAttribute1 Only visible if the text has been renamed. ComplaintCheckboxAttribute2 Only visible if the text has been renamed. Summary Field Right Reference Name ORDER / complaint / Signature Signature ORDER / complaint / Signature Validation Time Type Validation Display Completion Blocked No complaint number has been captured. No signature has been captured. No reason for complaint has been specified. Message Action buttons Name Function Visibility Save Saves the order. The order can be further edited later but cannot yet be sent. Directly when creating the order or when clicking the pencil in the order mask. Complete Saves the order and sets the status to Completed. The order can be selected and sent in Data Transfer. When clicking "Completion" in the order mask. Send The order is completed and the dispatch of this order is executed immediately. When clicking "Completion" in the order mask. Transfer to another device Transfers the order to another device of the employee. If you have clicked Save in the order mask and the employee is assigned multiple devices. Complaint mask Title Complaint If a header Reason for complaint is selected: Complaint / "Reason for complaint" General Kebab menu ( ) Type Order header Explanation Send PDF Complete order Interrupt order Customer notes Coming from the Summary in the Dashboard, Customer is shown as a jump-off point. Transfer to another device Only visible if the Employee is assigned multiple Devices. Header Shows the number of Items and the total Quantity (Items | Total quantity) The exclamation mark is shown in red if there is a special feature with the order, e.g. Delivery block. Contains additional order-related information Click: Opens the information Jumps to the Complaint header Widgets AVO product hierarchy Completion PDF Photos Attachments Favourites Items Plus ( ) Calls the Item entry to add new Products to the Cart. Grid Click Swipe Views Edits the item Product details Product documents Delete Table Column definition Name Visible Sort Full Text Explanation Colour code Forced Red: If the Price was manually changed. Picture Hidden Item Hidden Ascending Product Landscape Yes Name Always Yes Quantity Always Reason for complaint Landscape Composite text from the selected reasons. Invoice Landscape Note Hidden VeCode Landscape Price Always Total Always Batch Hidden Colour Hidden Size Hidden Item.attribute1-16 Hidden EAN Hidden Rank Hidden Sorting indicator from product master Hierarchy Hidden Name and Number FAQ   Release   Grid area Title The title shows which products are displayed, e.g. the name of the order template.   If there is no concrete list, the title "Product entry" is used. General Kebab menu ( ) Type Product details Only visible when a product is active. Product documents Only visible when a product is active. Create as new item Only active when the product is already in the cart. Direct selection inactive: Clicking directly adds the current product to the cart as a new item. Product recommendations AI module required Delete Only visible when the product is already in the cart. --------------------------------------- Cart Direct selection Inactive: When selecting a product in the grid, only the header is updated. Active: When selecting a product in the grid, the Item entry area is switched to. Quick entry Only available under UWP. Inactive: Pressing ENTER in the "Quantity" field adds the current product to the cart and selects the next product in the grid. Active: Pressing ENTER in the "Quantity" field adds the current product to the cart and exits the entry mask. The cursor moves to the search field. Attachments Only visible when accessed via an order template. Functions in the title bar Icon Explanation Enables processing of mass barcodes.  Header The headers differ depending on whether the product is already in the cart or not. Product is not yet in the cart The fields to be displayed in the additional item entry line can be configured in the backend under Basic configuration > Settings > "Additional item entry line - new item". Product* List Price* RRP* Packaging unit (e.g. 1 pc.)* Stock level* Item attributes 1-16 If activated, the live stock level can be queried here. Switches to the Item entry mask to add the product to the cart. The icon is only visible if "Direct selection" is inactive. * these fields correspond to the default setting. Product is already in the cart The fields to be displayed in the additional item entry line can be configured in the backend under Basic configuration > Settings > "Additional item entry line - item in cart". Product* Quantity (also shows Rebate in kind, e.g. 4+1)* KIP* Discount* Total* Batch Item attributes 1-16 If activated, the live stock level can be queried here. Switches to the Item entry mask to edit the selected item. The icon is only visible if "Direct selection" is inactive. * these fields correspond to the default setting. Display format of the stock field Stock level Next receipt on Stock after receipt Start of Delivery Available for Delivery from Title Content Any Any Any Available ** Available Start of Delivery DD.MM.YYYY Any Any Any Not available Available ** Available for Delivery from DD.MM.YYYY =0 Available Not available Not available Not available Available for Delivery from DD.MM.YYYY =0 Available Available Not available Not available Available for Delivery from DD.MM.YYYY > Stock after receipt !=0 Available Not available Not available Not available Stock level Stock level + DD.MM.YYYY !=0 Available Available Not available Not available Stock level Stock level | DD.MM.YYYY > Stock after receipt Any Not available Available Not available Not available Stock level Stock level > Stock after receipt Any Not available Not available Not available Not available Stock level Stock level Not available corresponds in the data to: not delivered, delivered empty or the value 0. Available corresponds in the data to: value not equal to 0. ** The "Start of Delivery" or "Available for Delivery from" date must be in the future to be considered available. Grid Click Swipe Views Direct selection active The product is activated. Item entry and Header are displayed. Direct selection inactive The Header is displayed / updated. The Item entry is hidden.   DOCUMENTS (shows the documents in which the product appears for the selected customer) DETAILS DELETE (only available if the product is already in the cart) Table Images Search bar Symbol Explanation The full text search is used. First it checks if there is a product with the input. If not, it checks if the input starts with 0, trims all leading zeros and searches again for a product. If still no result, it searches in Ean, EanVpe or Single EAN. If nothing found, it searches in DAI for an item. If nothing found, it checks against the "Rules for item suggestions" from the backend -> Settings. From version 20: By default, the rule states that all products starting with the entered number are now found. 123: iOS/Android opens the numeric keyboard for input. ABC: Opens the standard alphanumeric keyboard for input. Column definition Name Visible Sort Full Text Explanation Colour code Forced Image Landscape Name Always Product Landscape Quantity Always Nat.disc. Hidden Module 1 Hidden Module 2 Hidden Module 3 Hidden Module 4 Hidden Additional column 1 Always Only available when accessed via an order template. Additional column 2 Always Only available when accessed via an order template. Additional column 3 Always Only available when accessed via an order template. Product columns Hidden Scrolling Scrolling down (rows move down) displays the header when a product is activated. Scrolling up (rows move up) hides the header. Settings If a column configuration is made after accessing this mask via an order template, the setting applies to the selected order template. Scan function A successful scan of a product directly opens the Item entry area for creating a new entry if the product is not yet in the cart. for editing if the product is already in the cart. FAQ   Release Version 18 ** Date must be in the future. Entry Area Title Product entry General Kebab menu ( ) The entry area has the same kebab menu as the grid area. Header In portrait view, the header starts with the definition from the grid area. Function Explanation Jumps one item back in the grid area. Adds the product to the cart. The entry area is exited/closed. Adds the product to the cart and jumps one item forward in the grid area. Jumps one item forward in the grid area. Following the functions is the tab bar. Validation Time Type Validation Display Item call Warning Comment present Status general information Message Item call Blocked Product locked Not in closed listing Product not intended for client. Scan function Scanning the same product increases the quantity by 1. Scanning a different product adds the current product (like the "Save" function) Checks if the scanned product exists Yes: Adds the new product directly into the entry mask. If a batch is required, the batch selection now appears, unless the batch is already included in the barcode. No: Switches to the grid area and displays the standard message for not found. FAQ   Release   Product documents Title Product documents "" General Grid Click Swipe Views Document Header Table Column definition Name Visible Sort Full Text Explanation Colour code Forced Red: If cancelled Document type Visible Document number Visible Yes Document date Visible Descending Batch Hidden Quantity Visible Price Visible Cancelled Hidden Reason for cancellation Hidden Tab bar of the entry mask The tab bar contains further information about the currently selected product or offers you the possibility to make additional entries. Depending on the activated rights, the tabs may not be visible or contain less information. TAB: POS The display of the individual fields depends on the activated rights in the employee's role. Field Right General Information Quantity This field is Always present. Unit This is not an input field. Price This field is Always present. If the price is manually Edited, it is displayed in red. Total This is not an input field. The total changes automatically with the input. Complaint description The Configuration of the Complaint matrix is done in the backend under Basic configuration > Settings Complaint matrix. Invoice ORDER / complaint / Select Invoice Note This field is Always present. Batch {{DDN-01@125#bkmrk-tab%3A-details}} {{DDN-01@125#bkmrk-tab%3A-module}} {{DDN-01@125#bkmrk-tab%3A-staffel}} {{DDN-01@125#bkmrk-tab%3A-einheiten}} {{DDN-01@125#bkmrk-tab%3A-st%C3%9Cckliste}} FAQ The Sales rep. must select the reasons for a complaint anew with each entry, this is very time-consuming. Can this be optimised? Via the right ORDER / return / Remember the reasons for a complaint you can choose whether the reasons for a complaint are retained when entering a new item. Despite an Active listing, the Sales rep. can enter any Products in the complaint entry. How can I change this? You must activate the check via the right ORDER / return / Check for item listings. Release