# Why is an appointment created when I have visited a customer?

For a visit that is started without an appointment, an appointment can be created afterwards. The appointment and the visit are stored in the Activities for the customer.

This setting is available in the backend under Basic configuration - Settings - Update appointments after visit

#### Checkbox checked

When completing a visit, the "Calendar management" panel is displayed. Here you enter the status for the appointment and the result. Afterwards, you will find an appointment for the visit in the calendar and entries for the visit and the appointment in the Activities.

#### Checkbox not checked

No appointment is created afterwards for the visit when completing a visit