# Rights, Roles and E-mails

## How can I tell which rights affect the shop?

By the **blue cart symbol** behind the entry in the role. Rights without this symbol do not affect the shop.

A complete list with the respective effect is provided in the service description.

See [eCom rights at a glance](https://wiki.dedesales.de/books/leistungsbeschreibung-ecom/page/ecom-rechte-im-uberblick).

## I have revoked all rights, but the customer can still order

This is intended. The **scope of functions** is defined by the role, not the question of whether ordering is allowed. A customer with access can always order.

If a customer should not be able to order, they need a **block on the customer**. This comes from the ERP system and cannot be set in the backend.

See [Role and eCom employee](https://en.wiki.dedesales.de/books/backend-ecom/page/role-and-ecom-employee).

## How many roles do I need?

One per scope of functions. The eCom system works with its own employee and its own role — the rights therein apply to **all** shop customers of this employee.

See [Role and eCom employee](https://en.wiki.dedesales.de/books/backend-ecom/page/role-and-ecom-employee).

## Why is no e-mail sent for a process?

Most e-mails are linked to a **subscription**. Without assigned recipients, nothing is sent. Which process triggers which template via which subscription is shown in a table on the page *Set up e-mail subscriptions and maintain templates*.

A few processes work without a subscription — *Password forgotten*, *Reset password* and *Address change* go directly to the customer.

An exception without any mail: If a customer changes their **password** in the shop, no one is notified.

## Which subscription must I absolutely not forget?

`eCom - Notification of failed ERP export`. Without this subscription, no one notices that a customer order did not arrive in the ERP system.

See [Set up e-mail subscriptions and maintain templates](https://en.wiki.dedesales.de/books/backend-ecom/page/setting-up-e-mail-subscriptions-and-maintaining-templates).

## I filtered the subscription list by “eCom” — is that enough?

No. The prefix `eCom - ` only marks the **exclusive** subscriptions. Two general subscriptions are also triggered by the shop and are missed when filtering:

<table id="bkmrk-abo-wird-ausgel%C3%B6st-b"> <thead> <tr> <th>Subscription</th> <th>Triggered by</th> </tr> </thead> <tbody> <tr> <td><code>Shipping of orders incl&#46; Excel</code></td> <td>every order — adds an Excel file to the order mail</td> </tr> <tr> <td><code>Customer master data change</code></td> <td>an address change via *My profile*</td> </tr> </tbody> </table>

Go through the list once **unfiltered** when setting up.

## The order confirmation to the customer contains no items

This is the default state — the mail contains only a short thank you, no items, no totals, no discount.

<table id="bkmrk-was-wo-wer-wortlaut-"> <thead> <tr> <th>What</th> <th>Where</th> <th>Who</th> </tr> </thead> <tbody> <tr> <td>**Wording** of the e-mail</td> <td>*Basic configuration \\ Settings \\ E-mail contents*</td> <td>Yourself</td> </tr> <tr> <td>**Item listing** in the customer mail</td> <td>Own template</td> <td>Your project manager at DeDeNet</td> </tr> </tbody> </table>

The internal notification to the Backoffice, however, lists the items by default.

See [Set up e-mail subscriptions and maintain templates](https://en.wiki.dedesales.de/books/backend-ecom/page/setting-up-e-mail-subscriptions-and-maintaining-templates).

## To which address are the e-mails to the customer sent?

To the **eCom user's E-mail address**, i.e. the shop access — not to the address from the customer master data. If the customer changes it in the shop, from the confirmation onwards all further mails go to the new address; the master data remains unaffected.

See [Set up e-mail subscriptions and maintain templates](https://en.wiki.dedesales.de/books/backend-ecom/page/setting-up-e-mail-subscriptions-and-maintaining-templates).

## In the test system, all e-mails arrive with me

This is intentional. In the test system, all mails go to the address of the **eCom employee** from *Basic configuration \\ Employee* — including those with the visible password.

The text then says *“The e-mail recipients were rewritten in the test system! The original e-mail recipients were: …"* From this you can read the actual recipient without needing a second e-mail account.

## I cannot find the template for an e-mail

Subject and template name differ. This is demonstrated with resetting the password:

<table id="bkmrk-template-betreff-der"> <thead> <tr> <th>Template</th> <th>Subject of the e-mail</th> </tr> </thead> <tbody> <tr> <td>Password forgotten</td> <td>*Request - Reset password*</td> </tr> <tr> <td>Reset password</td> <td>*Confirmation - Password reset*</td> </tr> </tbody> </table>

So search for the template by **process**, not by subject.

## A customer requested access but receives nothing

If their details differ from the customer master data, the request goes to **manual review** in the backend. Only after approval does the customer receive their access data.

Check the open registrations and the subscription `eCom - Kundenregistrierung`.

See [Approve and manage registrations](https://en.wiki.dedesales.de/books/backend-ecom/page/unlocking-and-managing-registrations).