# Login and Access

## What do I enter as user name?

Your **Customer number**. Although the field is called *User name*, you cannot assign your own name.

See [Request access and initial login](https://en.wiki.dedesales.de/books/shop-ecom/page/request-access-and-first-time-login).

## I do not have any access data yet. How do I get some?

Via **Access request** on the login screen, if you are already a customer. You need your Customer number and Your email adress for this.

If you are Not a customer yet?, **Not a customer yet?** leads to a request to the shop operator — this is not yet access.

See [Request access and initial login](https://en.wiki.dedesales.de/books/shop-ecom/page/request-access-and-first-time-login).

## I have requested access but did not receive an e-mail

If your details do not match the customer base, the request will be **checked manually**. This can take several days, and you will receive the access data only afterwards.

Most common cause: The customer base contains a different or no E-mail address yet. Only your shop operator can correct this.

## After logging in, the shop immediately requires a new password

This is intentional. The password from the e-mail was in plain text and should not be valid permanently. The page cannot be bypassed.

Enter the password from the e-mail under *Current password* and assign your own below.

See [Request access and initial login](https://en.wiki.dedesales.de/books/shop-ecom/page/request-access-and-first-time-login).

## Do I have to log in every time?

No, if you activate the slider **Stay logged in on this system** when logging in. The login then applies for **30 days** — for this device and this browser.

On a computer used by several people, it is better to leave it off.

## I have forgotten my password

Via **Password forgotten?** on the login screen, with Customer number and the E-mail address you used to request access.

If *"The E-mail address for this user is invalid."* appears, the address does not match this Customer number.

## I want to change my access e-mail address

Via the **User symbol** at the top right, menu item *Change E-mail address*. A confirmation link is sent to the new address — the change only takes effect after clicking it.

See [Change address, E-mail and password](https://en.wiki.dedesales.de/books/shop-ecom/page/change-address-e-mail-and-password).