Login and Access
What do I enter as user name?
Your Customer number. Although the field is called User name, you cannot assign your own name.
See Request access and initial login.
I do not have any access data yet. How do I get some?
Via Access request on the login screen, if you are already a customer. You need your Customer number and Your email adress for this.
If you are Not a customer yet?, Not a customer yet? leads to a request to the shop operator — this is not yet access.
See Request access and initial login.
I have requested access but did not receive an e-mail
If your details do not match the customer base, the request will be checked manually. This can take several days, and you will receive the access data only afterwards.
Most common cause: The customer base contains a different or no E-mail address yet. Only your shop operator can correct this.
After logging in, the shop immediately requires a new password
This is intentional. The password from the e-mail was in plain text and should not be valid permanently. The page cannot be bypassed.
Enter the password from the e-mail under Current password and assign your own below.
See Request access and initial login.
Do I have to log in every time?
No, if you activate the slider Stay logged in on this system when logging in. The login then applies for 30 days — for this device and this browser.
On a computer used by several people, it is better to leave it off.
I have forgotten my password
Via Password forgotten? on the login screen, with Customer number and the E-mail address you used to request access.
If "The E-mail address for this user is invalid." appears, the address does not match this Customer number.
I want to change my access e-mail address
Via the User symbol at the top right, menu item Change E-mail address. A confirmation link is sent to the new address — the change only takes effect after clicking it.