Sales Pipeline - Opportunities Under Sales pipeline → Opportunities you will see a summary of the sales processes (code table "Opportunities Sales process") with the column "Activated E-Mail Templates". Activate E-Mail Templates You select a sales process from the list. In the Assistant, you specify via checkbox which centrally maintained e-mail templates are available for selection in the client in the widget "E-Mail" for opportunities of this sales process. How to create an e-mail template can be found under Settings - E-Mail Templates (Opportunities & Leads). Release From version 21 New function: Activation of e-mail templates per sales process for the opportunities widget "E-Mail".