Creating and Evaluating Vouchers
Summary
Vouchers are maintained under eCom \ Voucher management.
A voucher is stored in the DeDeSales order as a Header discount. The usage rules and the effect in the order are described in the service description on the page Vouchers and Special discounts.
Create voucher
- Open eCom \ Voucher management and add a voucher.
- Select usage rule — one-time, multiple times, only on first order or once per customer.
- Set discount value and specify whether it is charged percentage or as a fixed value.
- Specify whether the voucher is combinable with a Special discount. See below.
- Limit a period if necessary.
- Save and provide data.
What you specify when creating
Besides code and discount, four fields determine for whom and when the voucher applies:
| Field | Effect |
|---|---|
| From / until | Validity period. Outside this, the shop reports “The voucher has expired!” |
| Minimum order value | The voucher only applies from this cart value. 0 means no limit. |
| Type of customer selection | restricts the group of customers, e.g. all customers |
| Usability | how often the code may be redeemed — one-time, multiple times, multiple times only on first order or multiple times only once per customer |
The discount is granted only as a percentage — the field is called Discount %.
Combinable with a Special discount
| Value | Behaviour in the shop |
|---|---|
| Yes | Both discounts are added; the total goes as Header discount into the order. |
| No | The voucher is refused if the Special discount is higher than the voucher discount. |
With No, a comparison is made, not a blanket prohibition: If the voucher is better than the current Special discount, it is accepted. Only if the Special discount would be higher does the shop reject the voucher — the customer then keeps the cheaper Special discount.
So that the customer can redeem the voucher
Additionally, the setting Voucher input under eCom \ Settings must be enabled. This activates the input field in the Cart.
Attention: Both places act independently. Without the Voucher input setting, there is no input field — the created voucher is then not redeemable, although it is valid.
So that the discount arrives in the ERP system
Attention: The Header discount only applies in your ERP system if your interface or your connector considers it. Also check how the interface is defined: fixed amounts are passed differently than percentage values.
Evaluate who has used a voucher
- Open eCom \ Voucher management.
- Select the desired voucher.
- Switch to the tab generated vouchers on the left.
- On the right, all vouchers that have been used appear.