Create Special discounts
Summary
Special discounts are maintained under eCom \ Special discounts.
Unlike a voucher, a Special discount works automatically — the customer does not have to enter anything. It applies to all customers and all items in the specified period.
Procedure
- Open eCom \ Special discounts and add a Special discount.
- Set discount value and period.
- Save and provide data.
What to consider
- The Special discount cannot be restricted to individual customers or items. If you want that, you need a voucher with a Customer list or an Order template.
- It is stored like a voucher as a Header discount in the DeDeSales ORDER and is subject to the same reservations when transferring to the ERP system.
If a voucher is redeemed in parallel
The behaviour is controlled not by the Special discount, but by the voucher. For each voucher it is determined whether it can be combined with a Special discount:
| Voucher combinable | Behaviour |
|---|---|
| Yes | Both discounts are added; the total goes as Header discount into the ORDER. |
| No | The voucher is refused if the Special discount is higher. |
When you start a Special discount, therefore check the ongoing vouchers — there it is decided whether the discounts add up.