3. Maintaining Discounts

• Creating and Evaluating Vouchers
• Create Special discounts

Creating and Evaluating Vouchers

Summary

Vouchers are maintained under eCom \ Voucher management.

A voucher is stored in the DeDeSales order as a Header discount. The usage rules and the effect in the order are described in the service description on the page Vouchers and Special discounts.

Create voucher

1. Open eCom \ Voucher management and add a voucher.
2. Select usage rule — one-time, multiple times, only on first order or once per customer.
3. Set discount value and specify whether it is charged percentage or as a fixed value.
4. Specify whether the voucher is combinable with a Special discount. See below.
5. Limit a period if necessary.
6. Save and provide data.

What you specify when creating

Besides code and discount, four fields determine for whom and when the voucher applies:

Field	Effect
From / until	Validity period. Outside this, the shop reports “The voucher has expired!”
Minimum order value	The voucher only applies from this cart value. 0 means no limit.
Type of customer selection	restricts the group of customers, e.g. all customers
Usability	how often the code may be redeemed — one-time, multiple times, multiple times only on first order or multiple times only once per customer

The discount is granted only as a percentage — the field is called Discount %.

Combinable with a Special discount

Value	Behaviour in the shop
Yes	Both discounts are added; the total goes as Header discount into the order.
No	The voucher is refused if the Special discount is higher than the voucher discount.

With No, a comparison is made, not a blanket prohibition: If the voucher is better than the current Special discount, it is accepted. Only if the Special discount would be higher does the shop reject the voucher — the customer then keeps the cheaper Special discount.

So that the customer can redeem the voucher

Additionally, the setting Voucher input under eCom \ Settings must be enabled. This activates the input field in the Cart.

Attention: Both places act independently. Without the Voucher input setting, there is no input field — the created voucher is then not redeemable, although it is valid.

So that the discount arrives in the ERP system

Attention: The Header discount only applies in your ERP system if your interface or your connector considers it. Also check how the interface is defined: fixed amounts are passed differently than percentage values.

Evaluate who has used a voucher

1. Open eCom \ Voucher management.
2. Select the desired voucher.
3. Switch to the tab generated vouchers on the left.
4. On the right, all vouchers that have been used appear.

Create Special discounts

Summary

Special discounts are maintained under eCom \ Special discounts.

Unlike a voucher, a Special discount works automatically — the customer does not have to enter anything. It applies to all customers and all items in the specified period.

Procedure

1. Open eCom \ Special discounts and add a Special discount.
2. Set discount value and period.
3. Save and provide data.

What to consider

• The Special discount cannot be restricted to individual customers or items. If you want that, you need a voucher with a Customer list or an Order template.
• It is stored like a voucher as a Header discount in the DeDeSales ORDER and is subject to the same reservations when transferring to the ERP system.

If a voucher is redeemed in parallel

The behaviour is controlled not by the Special discount, but by the voucher. For each voucher it is determined whether it can be combined with a Special discount:

Voucher combinable	Behaviour
Yes	Both discounts are added; the total goes as Header discount into the ORDER.
No	The voucher is refused if the Special discount is higher.

When you start a Special discount, therefore check the ongoing vouchers — there it is decided whether the discounts add up.