1. Setup

Role and eCom Employee
Summary
The eCom system requires its own employee with a dedicated role.
This role controls which functions the shop offers — just like with the field service client.
Without an eCom licence, the main menu item eCom does not appear in the web backend.
Procedure
 
Ensure that an eCom licence is available. 
Create the eCom employee under Basic configuration > Employee. 
Check the box Ist eCom for this employee. 
Create a role and assign it to the eCom employee. 
Set the eCom-relevant rights in the role. 
The checkbox Ist eCom
This makes the employee the user under which the shop operates. Without it, the eCom system does not recognise the employee as its own — role and rights then remain ineffective, even though everything appears maintained.
 
Important: Only one single employee may have this checkbox. A second eCom employee is not intended. 
Which rights must be set
You can recognise the eCom-relevant rights by the blue cart symbol behind the entry. Rights without this symbol do not affect the shop.
A complete list with the respective effect in the shop is available in the specification on the page eCom rights at a glance.
 
Important: You define the scope of functions via the role, not the question of whether ordering is allowed. A customer with access can always order. If a customer should not be able to order, they need a lock at the customer. There is no right for this in the role, and it cannot be set in the backend either: it comes from the ERP system and is delivered with the customer data. 
Note: How the lock affects the shop is currently under review. It has been observed that a locked customer can submit the order and receives a confirmation without an order being created. For the moment, do not rely on a lock to properly block the shop. See Order completion in the specification. 
E-mail address of the employee
The e-mail address stored for the eCom employee has a special significance: In the test system, all shop e-mails go to this address, not to the customer. This also applies to the e-mail with the visible password during registration.
The address is maintained under Basic configuration > Employee.

Provision of Data
Attention, current limitation: Provisioning of data currently does not work for pictures. If you have changed pictures — container, login graphic or logo — please use the Rollout button in the Employee overview instead. The limitation has been reported; as soon as it is fixed, the procedure described below will apply again. 
Summary
Amendments to the eCom configuration only take effect once the data has been provisioned.
The eCom system then automatically retrieves the provisioned data — depending on the setting every 15 or 30 Minutes.
The process is the same as with a normal client.
Procedure
 
Change and Save configuration in the web backend. 
Provision data. 
Wait until the eCom system has retrieved the data. 
When the Pictures checkbox must be set
 
 
 
Amendment 
Pictures checkbox   
 
 
Settings, Texts, Rights, Order templates 
not required  
 
Container with new or changed picture 
required  
 
Login graphic or shop logo 
required   
Without this checkbox, the pictures will not be transferred, although the rest of the configuration arrives.
Most common error case
An uploaded picture does not appear in the shop. The cause is almost always one of the two:
 
After uploading, it was not Saved. An uploaded picture initially only resides in the temp folder; only Saving moves it to the correct folder. 
It was provisioned without the Pictures checkbox.